System Support Specialist
System Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Your Title: System Support Specialist
Job Location: Portsmouth NH
Our Division:B2W
Do you thrive on diagnosing and debugging intricate electro/mechanical software and networked systems when no one else can
Role Overview
The Technical Customer Support role is crucial for providing high-level technical assistance to end-users field engineers technicians and product support personnel. This role involves diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer systems sophisticated software and networked and/or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems. Additionally you will contribute to product improvement by reporting design reliability and maintenance issues.
What You Will Do
This position offers an excellent opportunity to engage in challenging technical problem-solving directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our products.
Advanced Technical Support
Problem Analysis and Reporting
Customer Installation and Training
Documentation and Knowledge Sharing
What Skills & Experience You Should Bring
Bachelors degree in a relevant technical field (preferred).
Proven experience in providing technical support for complex electro/mechanical equipment computer systems software or networked/wireless systems.
Exceptional troubleshooting and problem-solving skills.
Proficiency in utilizing technical tools and resources.
Excellent communication and interpersonal skills.
Ability to collaborate effectively with diverse teams and customers.
Strong customer-centric mindset and dedication to delivering exceptional technical support.
About Trimble
Dedicated to the worlds tomorrow Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure build grow and move goods for a better quality of life. Core technologies in positioning modeling connectivity and data analytics connect the digital and physical worlds to improve productivity quality safety transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services Trimble is transforming critical industries such as construction geospatial agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB) visit:
About Your Location
Headquartered on the historic Portsmouth NH waterfront B2W Software empowers heavy civil construction companies to win more work and complete it more profitably.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
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Hiring Range:
17.02-
21.3-
Bonus Eligible
No-
Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
