Technical Support Specialist
Technical Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Review order status to ensure proper scheduling methods to meet scheduled delivery dates and achieve customer satisfaction.
- Publish performance reports to various accounts as required.
- Generate quotes for intercompany and external customers.
- Liaise with Quality Department on RMA and AQRs.
- Ability to deescalate and mitigate customer obstructions to a positive outcome on behalf of John Crane.
- Manage special projects as assigned by management.
- Determine the proper application of such technologies and determine material to be used in the application and make necessary engineering calculations utilizing software.
- Evaluate customer requirements research the necessary data and determine cost effective materials of construction.
- Provide guidance to designer or drafter assigned to complete layout and detail drawings.
- Communicate orally and in writing with customers sales and company personnel and vendors providing counseling recommendations and technical assistance
- Additional duties as required based on departmental needs
Qualifications :
- Bachelors degree in Mechanical Engineering or related field required or equivalent work experience in lieu of degree
- Minimum 3 years experience preferred in an engineering role within the Oil & Gas Industry.
- Working knowledge of personal computing CAD (Solid Edge preferred) and application software.
- Ability to manage multiple projects simultaneously changing priorities and reassign priorities to complete assignments.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills
- Experience working in a diverse environment with a global company is a plus
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
