Registrar

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Job Description Summary

The Wake Forest University School of Professional Studies (SPS) seeks an experienced and dynamic Registrar. As part of an innovative student-facing team this role is responsible for full operational efficiency and accuracy of SPS record maintenance provides leadership to key aspects of the academic and enrollment services operation for graduate programs and oversees implementation of academic policies and processes related to registration of SPS students and the scheduling of courses. Innovation and creativity in developing and implementing processes is essential. In conjunction with other team members this role is responsible for all SPS registration process operations from beginning to end of term processing and including academic record keeping and reporting.

Job Description

An ideal candidate will have

• Bachelors degree plus at least five years of related experience in a Registrars Office working with student information systems and institutional records or equivalent combination of education and experience.

• Working knowledge and experience with the Ellucian Banner and Workday Student information systems.

• Ability to effectively work with a broad spectrum of student populations staff colleagues and faculty members.

• Comprehensive knowledge and understanding of academic cultures rules and regulations; including knowledge of the FERPA.

• Ability to work independently with minimal supervision on a variety of complex tasks concurrently exercise independent judgement in resolving novel or unprecedented student record challenges and prioritize tasks against key goals.

• Commitment to the value of multicultural environments and the ability to build inclusive and respectful communities where differences are appreciated and engaged.

• Working knowledge of effective record maintenance and retention procedures.

• Demonstrated ability to think proactively critically and creatively to problem-solve.

• Ability to analyze data and implement controls to support policies and maintain data integrity.

• Ability to demonstrate excellent communication skills both verbally and in writing.

• Excellent organizational skills with accuracy and attention to details.

• Ability to generate timely and accurate reports from a variety of data sets and/or databases.

Preferred Education Knowledge Skills Abilities:

• Advanced degree and/or additional experience in a related field.

• Experience working with adult learners and/or programs for working professionals (i.e. accelerated online programs).

• Experience with Workday Student and/or technical ability working with similar software packages.

• Experience in Cognos 8 or above.

• Demonstrated commitment to creating and maintaining a diverse and inclusive environment as well as upholding the Universitys and schools mission vision and values.

• Demonstrated proficiency in using cloud-based office tools including Microsoft Office Google platforms and other relevant software.

Job Role

Wake Forest University has a strong sense of community with faculty and staff who are dedicated to the mission of educating the whole person. SPS focuses on accelerating the professional growth of adult students in the Charlotte community and beyond by providing accessible flexible affordable and leading-edge educational experiences by leveraging our academic areas of excellence and external strategic partnerships.

To support this work the Registrar will:

• Forecast census projections to assist with long-range plans establish and maintain the academic calendar and develop and maintain the SPS course schedule in collaboration with SPS and campus colleagues.

• Spearhead the identification evaluation and implementation of innovative academic program structures and delivery methods specifically tailored for the working professional population including proactively researching and implementing forward-thinking strategies networking with campus colleagues and external peers within graduate and professional education and leveraging Workday SIS capabilities to support agile program modifications and creative registration strategies.

• Within the context of the Workday Student Information System (SIS) and under the provision of the Family Education Rights and Privacy Act (FERPA) make decisions problem solve and provide leadership initiative innovation and expertise to impact and improve current SPS processes practices and policies related to:

  • registration (including transfer credit course substitutions/waivers prior learning credit troubleshooting registration issues and course audits);

  • solving complex cross-registration issues between graduate/professional schools;

  • course scheduling and academic period date controls;

  • student record keeping maintenance and resolution of student record discrepancies (including updating name address and program of study changes);

  • policy compliance (e.g. immunizations health insurance requirements honor and conduct procedures); and

  • academic course/program creation and maintenance.

• Create maintain and enhance data reports as appropriate and leverage data analytics to identify and proactively address systematic registration bottlenecks. Examples of reports include Census Data for Institutional Research National Student Clearinghouse data sets Workday SIS reports associated with registration conferrals grades academic progress reports academic distinction and to guide modeling for course schedule and budget projections.

• Oversee grade changes verifications for external agencies/stakeholders as appropriate with FERPA compliance and distributions as well as grade code maintenance and reminders to faculty for grade deadlines.

• Issue earned academic credentials related to SPS degree and graduate certificate offerings and support operations related to conferrals and annual hooding ceremony including:

  • ordering of diploma covers;

  • processing and providing student access to degree audit transcripts diplomas and commencement information including management of Parchment and Paradigm (i.e. transcript and diploma software);

  • regular audits and evaluation of student progress in meeting degree requirements.

• Serve as the Workday SISs Student Records expert and provide training to Student Success Managers and other SPS colleagues as it relates to strategy data integrity execution and system updates.

Other Functions:

• Interpret implement and administer academic financial aid and refund policies as prescribed by SPS leadership and update SPS student handbooks operational manuals and related forms as needed.

• Assist with program-specific initiatives and key annual events (e.g. orientation webinars immersion weekend hooding ceremonies etc) and collaborates with SPS colleagues to ensure a high-quality student-centered experience.

• Collaborate with other University colleagues and/or external partners to ensure effective and efficient student registration including leading multi-stakeholder discussions to streamline registration processes across various schools (e.g. Registrar Roundtable group University websites and document updates).

• Proactively identify areas for process improvement within the registrars functions leading the design and implementation of solutions to enhance efficiency and student experience.

Additional Job Description

Wake Forest University

Wake Forest University is a private coeducational institution dedicated to academic excellence in liberal arts graduate and professional education. Founded in 1834 the University is ranked among the top thirty national universities according to U.S. News & World Report. With other 5000 undergraduates and 3000 graduate and professional students the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant intellectual community with a rich cultural life an impressive array of facilities and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding the University has adopted the motto Pro Humanitate which is exemplified by a deep institutional commitment to public service and engagement with the work. Click here for quick facts about the University

The School of Professional Studies

The School of Professional Studies (SPS) is the newest school of Wake Forest University. SPS houses innovative graduate degree and non-degree programs including certificates and other credentials as well as relevant Executive Education courses for working professionals. SPS is focused on developing accessible and market-relevant programs that build upon Wake Forests current areas of strength as well as delivering future professional development education that is essential to the growing economy of Charlotte where the School is located and the surrounding region. SPS is at the frontier of whats next for Wake Forest University as the university boldly expands into Charlotte with the construction of an Innovation District in partnership with Atrium Health. SPS is an exciting strategic initiative for the university benefiting from strong support from the university community including administration and trustees and the business and civic leaders of Charlotte.

SPS has a vision to develop a new kind of leader. It helps working professionals rise to the challenges of todays dynamic job market by teaching in-demand skills and awarding sought-after credentials. The School empowers its students to adapt grow and excel shaping them into leaders who will guide businesses into the future with integrity. Based in Charlotte North Carolina SPS offers fully online programs students can complete from anywhere as well as opportunities to network learn and connect in person. Learn more about the School of Professional Studies online at .

Charlotte North Carolina

The fifth fastest growing city in the U.S. Charlotte is the most populous city in North Carolina with more than 874000 residents. The city is the cultural economic and transportation center of the Charlotte metropolitan area especially in the financial sector. It is the second largest financial banking center in the U.S. after New York City. Home to several Fortune 500 companies Charlotte is one of the nations top cities expected to experience continued economic growth particularly for start-ups.

Charlotte has opportunities and activities of a large city with the welcoming community of a small town. Great school systems a variety of parks and outdoor venues eclectic food scene wonderful museums family-friendly activities and live entertainment venues make this city one to enjoy year around. Business Insider ranked the city 14th in its list of 50 Best Places to Live in America.

Like many great cities Charlotte has attracted people from across the world who now call it home. The different ethnicities ages and religions found within the city have enhanced Charlottes culture and sense of community.

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employees supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status. If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact .

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .