ESSENTIAL FUNCTIONS:
- Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
- Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage training and developing sound policies procedures and protocols.
- Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
- Provide training and orientation for new staff.
- Provide direct feedback coaching mentoring and training. Identifies staff development training and compliance issues with required training.
- Recruit interview select hire and promote employees for the milieu staff.
- Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
- Oversee or facilitate the individual and admission discharge processes.
- Manage the maintenance of records. Reviews content accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
- Responsible to maintain timekeeping for staff evaluation of staff and corrective action as required.
- Provide direction and assistance in supervising residents in crisis intervention emergency and conflict situation which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
- As a team leader must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
- Demonstrate a positive empathetic and professional attitude towards customers always. When patient needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelors degree in human service field from an accredited college or university required.
- Five or more years experience in a behavioral health environment required.
- Previous supervisory experience required.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
- First aid may be required based on state or facility.
Required Experience:
Manager