IT Service Manager - Change Management
IT Service Manager - Change Management
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$ 70000 - 100000
1 Vacancy
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
An IT Service Manager (ITSM) is a professional responsible for ensuring that an organizations IT services are delivered effectively efficiently and meet the needs of the business. The IT Service Manager focuses on aligning IT services with business goals managing the service operation and service transition phases of the ITSM service lifecycle and ensuring high levels of customer satisfaction.Job Description
Understand business priorities driving change and support expectations
Provides input on support models escalation paths or recovery plans
Lead and manage the Incident Problem and Change Management processes ensuring they are executed effectively and in alignment with business needs
Monitor key metrics SLAs and performance trends related to these processes
Drive continual improvement activities for Incident Problem and Change processes by identifying trends root causes and opportunities for process enhancements automation and efficiency gains.
Collaborate with stakeholders to implement process improvements ensuring they are embedded into day-to-day operations
Regularly review and refine workflows playbooks and knowledge articles to enhance response and resolution efficiency
**Pay Range for this role is - $70000-$100000
IT Change Management experience is a must
Experience and Competencies
- Basic knowledge of IT environments including infrastructure and software development concepts
- 5 years working in a large scale IT environment as a technical resource in an infrastructure or application development team
- ITIL Foundations Certification and Incident Management background preferred
- Prior incident management or problem resolution experience preferred
- Strong written and verbal communication skills for management level communications
- Strong interpersonal skills interacts well with technical and non-technical clients
- Must be able to maintain US Government Clearance
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.
Nelnet is a Drug Free and Tobacco Free Workplace.
Required Experience:
Manager
Employment Type
Full-Time
