Specialist, Youth Treatment & Recovery

Open Door Family Medical Center provides health care and wellness programs to individuals and families in need throughout Westchester Putnam and Ulster Counties. A pioneer Federally Qualified Health Center Open Door provides more than 300000 patient visits annually and serves nearly 60000 individual patients who might not otherwise have access. Open Door offers integrated services and a holistic approach to building healthier communities. Primary medical care dental care integrated behavioral health care clinical nutrition wellness programs and chronic disease management are the foundation of its clinical programs.

Founded as a free clinic in 1972 Open Doors mission of building healthier communities through accessible equitable culturally competent health care has led to site and service expansions. Today Open Door operates centers in Brewster Mamaroneck Mount Kisco Ossining Port Chester and Sleepy Hollow in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts a mobile dental van in Mount Kisco and a new dental practice in Saugerties NY. For more information please visit our website at .

Open Door is seeking aSpecialist Youth Treatment & Recovery located out of our Purchase NY location. The Specialist Youth Treatment & Recovery will provide ongoing care coordination support to patients enrolled in the Family Tree Program which is an initiative to enhance comprehensive treatment and recovery services for vulnerable adolescents and transitional aged youth with substance use disorders (SUD) and/or co-occurring mental health disorders (COD). Following the patient-centered medical home health care delivery model the Program Specialist participates in a patient-focused team-based approach to provide direct and collaborative care coordination. The services provided by the Program Specialist aims to improve patient health outcomes and assist patients in taking control of their health care and becoming independent and informed consumers of health care substance use treatment and mental health services. Primary responsibilities include providing support to Care Managers and patients through activities such as data entry/documentation transportation and appointment scheduling/coordination and obtaining records from external service providers.

RESPONSIBILITIES

CARE COORDINATION

• Schedules appointments (internal and external)
• Coordinates and schedules transportation
• Obtains records from external service providers
• Identifies patients with gaps in care and/or due for follow up care and assists with scheduling (e.g. cancer screenings)
• Sends correspondence (i.e. letters text messages) to patients and responds to inquires via the Patient Portal
• Assists with completion of and follow-up on applications
• Enters and collects data for internal and external systems including patient document scanning and upload
• Monitors and assists with addressing high priority telephone encounters assigned to team members who are out of the office/unavailable
• Provides in-person coverage as needed

• Assesses patients needs related to the social determinants of health and makes appropriate and timely referrals to address identified needs
• Provides assistance related to low-cost pharmaceutical drug programs through tasks such as communicating with pharmacies medical providers and providing options to patients enrolled in the Family Tree program
• Identifies patients in need of insurance assistance and makes referrals to Insurance Enrollment Department or care coordination staff for assistance.

• Outreaches patients who have had an ED visit and coordinates follow-up care

• Travels as required to community-based meetings medical/behavioral health provider sites and meetings with Family Tree enrollees

• Represents Open Door at community health fairs and community outreach activities
• Outreaches patients to conduct surveys
• Collaborates with the Family Tree team to ensure program and data reporting requirements are met

COMMUNICATION

• Informs direct supervisor of any problems that may affect quality and standards of patient services
• Fosters good communication between Open Door and patients by returning all patient telephone requests in a timely manner
• Demonstrates ability to function in a culturally sensitive manner within Open Doors philosophy and mission

PLANNING

• Attends staff and other organizational meetings
• Participates in staff development programs educational activities seminars and training opportunities

COMPLIANCE MANAGEMENT

• Maintains patient confidentiality at all times per Open Door policies and procedures
• Adheres to National Patient Safety standards as defined by the Joint Commission on Accreditation of Healthcare Organization and the Open Door Family Medical Centers
• Prepares and maintains documentation in compliance with Open Door and Joint Commission standards and applicable city state and federal laws
• Meets annual mandatory training requirements

QUALIFICATIONS

EDUCATION

• High school diploma or associates degree required; college degree preferred

EXPERIENCE

• Experience in substance use treatment mental health healthcare and/or social services settings preferred
• Experience with electronic medical records is preferred
• Knowledge of/experience in care coordination/case management is preferred

SKILLS

• Fluent in English and Spanish
• Strong interpersonal skills including excellent active listening and clear oral communication skills
• Engaging warm and caring personality
• Strong customer service patient-centered orientation
• Empathetic and driven to assist patients
• Passionate about providing high quality care to low-income under-served individuals and those lacking access to health care
• Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
• Culturally competent/sensitive (racial ethnic linguistic LGBTQ physical ability etc.) and committed to inclusive multi-cultural programming
• Proficient computer use including Microsoft Office applications
• Strong writing and reading skills
• Able to understand and follow detailed instructions
• Highly organized and self-directed able to multi-task
• Flexible and exhibits the ability to adapt as situations evolved
• Comfortable working in a fast-paced high accountability environment
• Highly organized and self-directed able to multi-task
• Effective in problem solving and exhibits excellent judgment and the ability to prioritize

REQUIREMENTS

• Must have valid NYS driving license and daily access to a car

There are many fantastic benefits to a career at Open Door Family Medical Centers. In addition to working to effect positive change in the health and lives of thousands of residents in our communities Open Door offers its employees a stimulating diverse and team-based work environment with comprehensive benefits including medical dental life insurance flexible spending accounts 401(k) generous paid time off and educational assistance. Aside from excellent benefits we offer a competitive salary and annual bonuses based on organizational and individual objectives.

At Open Door we enjoy working in a team-based patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients and if thisposition speaks to your capabilities experience and commitment to improve the health of our communities please submit your resume and cover letter with salary requirements.

Open Door is an Equal Opportunity Employer