Customer Experience - Support & Analyst
Customer Experience - Support & Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Group Manager of Customer Experience the Customer Experience - Support & Analyst plays a pivotal role in ensuring the accuracy and efficiency of our international Customer Experience teams order-to-pay process. This critical function involves meticulous oversight of financial transactions within CargoWise and Oracle systems ensuring timely vendor payments and accurate cost reporting aligned with our guidelines.
What Youll Be Doing:
As well as ensuring consistency to drive a standardised world-class approach across our agencies you will be:
- Raising requisitions and Purchase Orders with accuracy and precision
- Investigating cost discrepancies and escalating where needed
- Comparing budgets vs. actuals and telling the story behind the numbers
- Serving as a trusted point of contact for all cost-related queries
- Championing cost validation best practices
- Producing insightful reports to support decision-making
- Collaborating with internal teams to improve cost visibility
- Ensuring process and policy is being followed by each country in conjunction with Group Manager Customer Experience
- Supporting automation and continuous improvement initiatives
- Assist with Project related work in CargoWise & Oracle
Qualifications :
What Youll Bring to the Table:
In this role youll bring some experience in cost management finance or operations but we are looking for a sharp and analytical thinker who has a love for working with data. With a collaborative mindset and the confidence to work with multiple teams and stakeholders you will also:
- Have 3 years of experience in a similar role
- Have great communication skills you can explain numbers in a way everyone understands
- Be detail-oriented proactive and not afraid to take the lead
- Have a track record in identifying process improvements
- Be proficient in MS Office tools particularly Excel any experience you may have with PowerBI CargoWise or Oracle would be an advantage
- Possess exceptional analytical and problem-solving abilities with a strategic mindset
- An ability to thrive in a fast-paced multi-tasking environment
Additional Information :
Our NPDL Contribution:
- Competitive benefits package (salary plus bonus).
- Hybrid Working model.
- Opportunity for development and internal mobility.
- Wonderful Giving () - allowing you to donate company money to a cause of your choice.
- Project Wonderful - staff spend a day in the community helping with various projects.
- Company focused on wellness and health.
If youre a strategic thinker who loves turning data into action wed love to hear from you! Apply now and be part of a team that keeps global trade moving.
#LI-KM
EEO is the law - click here for more information
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
