Business Operations Associate
Business Operations Associate
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Working as part of a team the Business Operations Associate are collectively responsible for managing a billings and collections ledger in the region of 100 million across EMEA.
An active participant of the team that identifies the need to resolve a query and prioritise in order of importance to meet customer needs. Uses technical and professional knowledge know how to build effective work relationships based on task completion and demonstrates patience despite setbacks. Understands what is required of them in their role and how this contributes to department priorities and is responsible for their workload.
Key Responsibilities
Account Management and Relationship Building
- Accountable for managing and quality checking all transactions posted to assigned EMEA sales ledger.
- Develop strong customer relationships to ensure positive cash flow and by ensuring proper documentation (purchase orders etc.)
- Accountable for chasing and obtaining prompt payment of due invoices
- Provide excellent customer service through resolving queries where necessary - this includes working closely with the sales team and other support partners
- Provide support when required to our partners
- Participate in regular ledger reviews and resolution of issues arising within agreed timescales
Process and System Understanding
- Setup and maintenance of customer accounts when required
- Reconcile assigned customer accounts; examples include purchase order customer spend versus cash collections self-billing accounts billed versus contractor timesheets etc.
- Ensure signed customer terms and conditions are in place before trading
- Produce credit notes and invoice requisition forms in line with predefined processes
- Prepare journals where necessary
Deliver High-Quality Communication
- Collect cash from customers in line with customer contractual terms and company processes
- Meet monthly cash collection target as agreed with the Manager of Operations Support
- Ensure timely resolution of unapplied cash receipts
- Provide accurate and timely data for client and internal reports
- Carrying out of such ad-hoc tasks as required by Manager of Operations Support
Qualifications :
- Proficient in English
- Good MS Office skills (e.g. Excel Outlook)
- Excellent interpersonal and communication skills
- Previous Credit Control and (or) Billings experience (Desirable)
- Experience of working with EMEA based clients (Preferably Netherlands Germany Sweden and Belgium)
Additional Information :
As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
