Clinical Business Operations Representative- HYBRID
Clinical Business Operations Representative- HYBRID
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Job Description
Current Employees:
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The department of Neurology has an exciting opportunity for a full-time Clinical Business Operations Representative. The Clinical Business Operations Representative works in conjunction with the Clinical Business Operations Coordinator to facilitate the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent in this position performs general administrative and receptionist functions to include answering incoming calls necessary for the complete and efficient management of patients including the acquisition of necessary patient-care and records. This role will also assist patients in a courteous efficient and professional manner and ensure adherence to divisional and departmental service standards.
CORE JOB FUNCTIONS
- Assists the department in managing expectations surrounding pre and post patient care.
- Obtains or reviews all patient demographic information insurance information and referral numbers.
- Reviews clinical records for completeness including authorization signatures missing data and other patient information.
- Answers multiple telephones for the department: triage incoming calls responds to questions directs calls and documents messages in the appropriate software.
- Greets visitors and callers handles their inquiries and directs them to the appropriate persons according to their needs.
- Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
- Provides coverage for responsibilities of co-workers when assigned or as need arises.
- Develops and promotes the use of effective methods of communicating with physicians managers peers trainees and staff on a regular basis.
- Maintains confidentiality of all information.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High school diploma or equivalent required
- Minimum 3 years of relevant experience
Knowledge Skills and Attitudes:
- Skill in data entry with minimal errors.
- Ability to communicate effectively in both oral and written form.
- Ability to work evenings nights and weekends as necessary.
- Skill in collecting organizing and analyzing data.
- Ability to work independently and/or in a collaborative environment.
- Commitment to the Universitys core values.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H3Required Experience:
Unclear Seniority
Employment Type
Full-Time
