Staff - IT Product Manager
Staff - IT Product Manager
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Job Description
The IT PMO team is a part of the IT organization and is responsible for managing organization-wide program implementations. The team was formed in 2020 with the objective of transforming Freshworks business processes and teams and ably assisting them in Program Management functions. PMO Team is looking for skilled and motivated program managers to own new programs impacting the internal stakeholders enhancing their experience and driving programs to bring positive change in the business area.
The Program Manager must have excellent program management skills with a strong background in managing stakeholders and influencing them. She/ he has the ability to drive a team towards a goal suggest process improvements standardize our processes and eliminate the root cause of defects within the current systems. This position will require good communication and interpersonal skills while having the ability to work independently in a high-pressure environment and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient in solving complex challenges and possess a bias to get things done and deliver results.
Responsibilities
- Initiates monitors and directs projects and programs from inception through delivery.
- Develops and ensures adherence to project and program budgets.
- Manage the long-term roadmap involving stakeholders
- Develop & align project deliverables for milestones into a project plan
- Organizes project-related activities and communications among Stakeholders
- Manage stakeholders relationships on a local basis and act as the key escalation point locally for all appropriate programs projects and operational performance issues.
- Participates with other senior managers in establishing strategic organizational plans and objectives.
- Directs the activities of team members and is responsible for planning budgeting and maintaining costs for a broad functional area.
- Interacts regularly with executives and sets up seamless processes
- Drives strategies to deliver internal stakeholder requirements
- Responsible for management of stakeholder satisfaction and related reviews and corrective actions.
- Reviews high-level program reports and presentations for management
- Coordinates program activities with the other teams
- Responsible for tracking relevant metrics and driving action items based on results.
- Manage Change requests and Change Management in sync with our change managers
Qualifications :
Good communication both verbal and written to share updates on issues operational status and business drivers with internal and external stakeholders
12 to 15 years of experience in project management with a focus on leading cross- functional teams
Experience managing ERP / large business applications implementation end to end
Experience in managing AI based programs and implementations
Business-focused thinking an ability to focus on key issues and a strong hands-on results-driven mentality.
Experience in developing business cases and efficiently managing stakeholder communication at a CX level
Ability to perform ad hoc reporting and analysis as needed.
Proven experience in effective decision making- Adept in juggling multiple high-priority tasks and delivering within the timelines.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
