Technical Function Lead, Payment Operations Product Scalability - North America

At Wise our mission is to make money borderless instant and eventually free. Weve revolutionized international transfers and now were pushing further. Were looking for a Technical Senior Lead for Payment Operations Product Scalability who embodies this spirit of relentless innovation and radical ownership.

This isnt just a leadership role; its a direct pipeline to achieving Mission Zero - eliminating every manual touchpoint and every piece of customer friction in our payment flows. You will be the main driver of operational scalability for the North America Region working at the critical intersection of product engineering and operations.

Your Impact at Wise:

This role is about building owning and scaling payment operations in North America to new heights. You will:

• Be the Scalability Owner: Own the strategic direction and execution for operational scalability within North America. This means truly understanding our payment ecosystem identifying bottlenecks and eliminating them.

• Drive Mission Zero Relentlessly: Obsess over removing customer friction and manual operational work. Youll translate these inefficiencies into high-impact initiatives pushing relentlessly for deflection automation and self-service.

• Bridge Product & Engineering: Work hand-in-hand with Product Managers and Engineers. Youll not only identify operational challenges but also influence product roadmaps to ensure our technical solutions are inherently scalable and customer-centric.

• Build a High-Performing Team: Lead mentor and empower a team of brilliant Product Specialists. Foster a culture of extreme ownership data-driven decision-making and continuous improvement. Your team will be the experts in turning operational insights into tangible product improvements.

• Define and Measure Success: Establish crystal-clear KPIs and frameworks that measure true operational scalability and impact. Youll ensure your team is focused on delivering the most impactful initiatives aligned with our ambitious OKRs.

• Solve the Hard Problems: Tackle complex cross-functional challenges. This role demands a builders mindset someone who dives deep identifies root causes and designs elegant scalable solutions.

Qualifications :

• Proven Leadership & Ownership: 3 years in a high-impact leadership role with a clear track record of owning significant projects end-to-end and delivering measurable team results in a fast-paced environment.

• Product & Technical Acumen: Youve worked directly with Product and Engineering teams understanding their language and how to influence technical roadmaps. You know how to translate operational needs into product requirements.

• Relentless Problem Solver: Youre a self-starter with an insatiable drive to identify and solve complex problems. You dont just manage; you fix things permanently and scalably.

• Data-Driven & Analytical: You breathe data. Youre adept at defining metrics driving rigorous analysis and setting targets that directly tie to operational efficiency and customer experience.

• Exceptional Communicator & Influencer: You can articulate complex ideas simply and persuasively across all levels and cultures influencing stakeholders to rally around your vision.

• Team Builder & Developer: Youre passionate about nurturing talent empowering your team and fostering a culture of high performance and continuous learning.

• Adaptable & Resilient: You thrive in ambiguity and fast-changing environments constantly seeking opportunities to make a difference.

• Obsessed with the Customer: Your decisions are always rooted in whats best for our customers and you instill this mindset across your team.

Additional Information :

Benefits:

• RSUs in a rapidly growing company

• An annual self-development budget

• Medical dental & vision insurance including HSA and FSA options

• Company-paid: Life Insurance Short & Long-Term Disability and an EAP program

• Flexible working model a mix of working from home and from the office

• Relocation expenses covered

• 25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually

• A paid 6-week sabbatical leave after four years

• 18-weeks of paid parental leave after a year with us

• 401k with up to a 4% employer match

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time