Card Disputes Function Manager
Card Disputes Function Manager
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Job Description
The Card Disputes Function Manager will oversee two teams within Spend Operations in Austin Texas: Card Fraud and Card Non-Fraud Disputes. This role involves leading high-performing teams contributing to strategic planning and ensuring operational excellence in the Card Disputes domain.
Responsibilities:
- Take ownership of two teams: Card Fraud and Non-Fraud.
- Contribute to the definition scoping and execution of long-term plans and objectives in coordination with relevant Product teams and stakeholders.
- Support domain growth with expertise and influence over relevant stakeholders.
- Plan team capabilities skills and capacity development focusing on processes quality assurance regulatory compliance and workforce management.
- Foster a risk-aware culture ensuring secure and compliant operational processes and team alignment.
- Collaborate with other functions and teams to achieve larger-scale impact and align on overall vision.
- Measure monitor and improve team performance (KPIs) providing regular feedback and visibility at the company level.
- Ensure adherence to reporting responsibilities quality procedures and service level agreements.
- Lead significant cross-team projects requiring material decisions and project management.
- Manage team operations and processes and participate in budget management.
- Develop team leads support them in building strong teams and foster leadership and independence within teams.
Qualifications :
A bit about you:
You have experience within the Card Issuance domain
You have experience leading operational teams preferably in the payments industry
You have a track-record of building teams and developing people
You have experience working with different functions in an organization (engineering analytics product teams)
You have good analytical skills including ability to work directly with business intelligence tools for work-force management information or overall operational and financial performance
You like to drive collaboration and support people around you with the ability to emphasis peoples strengths for a high outcome
Additional Information :
RSUs in a rapidly growing company
An annual self-development budget
Medical dental & vision insurance including HSA and FSA options
Company-paid: Life Insurance Short & Long-Term Disability and an EAP program
Flexible working model a mix of working from home and from the office
Relocation expenses covered
25 days PTO 15 sick days 11 holidays 5 compassionate leave days 3 paid Me days and a paid volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us
401k with up to a 4% employer match
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
