Staff Machine Learning Engineer
Staff Machine Learning Engineer
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Job Description
What you get to do in this role
- Design and build scalable search ranking indexing and AI-based systems.
- Integrate user behavior signals session data and content metadata to optimize relevance.
- Strong analytical and quantitative problem-solving ability
- Collaborate cross-functionally with product data and infra teams to deploy experiments and measure impact. Drive & shape architectural decisions that align with long-term scalability and maintainability.
- Experience working with LLM technologies including developing generative and embedding techniques modern model architectures retrieval-augmented generation (RAG) fine tuning / pre-training LLM (including parameter efficient fine-tuning) Deep reinforcement learning and evaluation benchmarks
- Design aspects of real-time and batch ML models using embeddings collaborative filtering and deep learning. Optimize retrieval filtering and ranking algorithms in production search pipelines.
- Monitor model performance and continuously iterate using A/B testing and offline evaluation metrics
- Help shape aspect of MLOps and model governance
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 8 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- 3 years experience building ML-powered search or recommendation systems.
- Mentor and guide engineering teams fostering a culture of technical excellence and innovation.
- Strong programming skills in Python Java
- Working knowledge of ML frameworks like TensorFlow PyTorch
- Hands-on experience working on AI search (text vector and hybrid search)
- Knowledge of embedding models user/item vectorization or session-based personalization.
- Experience with large-scale distributed systems (e.g. Spark Kafka Kubernetes).
- Hands-on experience with real-time ML systems.
- Background in NLP graph neural networks or sequence modeling.
- Experience with A/B testing frameworks and metrics like NDCG MAP or CTR.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
