Operational Risk/Control Oversight - Executive Director
Operational Risk/Control Oversight - Executive Director
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Job Description
J.P. Morgans Commercial & Investment Bank is a global leader across banking markets securities services and payments. Corporations governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice raises capital manages risk and extends liquidity in markets around the world.
The Client Onboarding & Service (COS) organization provide best-in-class cross-product client onboarding and servicing capabilities to J.P. Morgans clients across Payments Merchant Services and Trade products. COS drives consistency and continues to transform the end-to-end servicing and implementation of the client experience across J.P. Morgan Payments products.
We are seeking an Executive Director to join the Client Onboarding & Service - Advocacy & Controls Execution (ACE) organization with responsibility for the oversight and governance of risks and controls associated with Payments Merchant Services Onboarding and Service functions across WHEM. In todays rapidly evolving business landscape effective control management is paramount to ensuring organizational resilience and success.
As a Controls Execution Oversight Director you will align cross-functional support and lead governance initiatives. You will work closely with partners from Sales Operations Onboarding Technology Risk Compliance and Legal driving controls execution initiatives for WHEM Client Onboarding and Service. You will partner with global and regional colleagues to integrate controls into our organizations DNA ensuring resilience and success. Your role is crucial in promoting a proactive approach to control management fostering a culture of trust and transparency.
In this role you will provide expert advice on controls-related matters lead problem-solving initiatives and deliver high-quality reporting and analytics. Your efforts will directly contribute to reducing the businesss residual risk profile and optimizing control frameworks.
Job Responsibilities:
- Ensure implementation and oversight of the end-to-end system of controls that mitigates risk through active engagement thematic reviews risk analysis and control deep dives which continuously manage and reduce the business residual risk profile
- Evaluate and continuously improve control processes to enhance efficiency and effectiveness. Implement best practices and innovative solutions to optimize control frameworks leveraging AI and intelligent solutions
- Assess criticality and risk of outsourcing arrangements for WHEM Client Service & Onboarding (COS)
- Develop and manage governance framework for x-legal entity service provision including; inventory service level standard monitoring and exit plans
- Represent COS in WHEMsteering committees where required and onprojects required to meet local regional and global regulations
- Participate in the development oversight and execution of respective WHEM business continuity plans
- Partner with the WHEM COS Control Management organization on Internal and external audits Data breach/privacy incidents Risk and financial loss events/Early Escalations Issue & Action Plan Closure Data Risk Management and Risk assessments.
- Anticipate internal and external factors impacting the business governance and implement plans to mitigate risks and capitalize on opportunities
Required Qualifications Capabilities and Skills:
- 10 years experience in Payments industry
- Understanding of WHEM Regulatory compliance standards and requirements related to Payments
- Familiarity with the firms Inter-affiliate services program and technology solutions for outsourcing
- Ability to build strong working relationships with business partners in internal LOBs
- Advanced knowledge of controls design and evaluation concepts risk assessment processes OKRs Key Risk Indicator and other metrics development and the ability to assess the relevance of internal and external standards and procedures
- A good understanding of J.P. Morgan Payments products and services
- Attention to detail combined with an ability to absorb information and form an opinion/conclusion
- Strong analytical skills and familiarity with data visualization/automation tools Tableau Xceptor Alteryx
- Excellent report writer and summarizer of complex issues/solutions. Superior presentation and communication skills with an ability to influence and gain buy-in to your ideas
- Experience with use-case development and utilization of AI
- Ability to complete work to deadlines with a sense of urgency thorough effective time management including: goal setting planning prioritizing scheduling and monitoring
Required Experience:
Director
Employment Type
Full-Time
