Guest Experience Manager
Guest Experience Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Leads and helps develop all guest experience initiatives within the hotel through centralizing and analyzing all available guest feedback concerning hotel products and services.
Oversees the hotel standards by implementing cross-departmental assessments reviews action plans for audit and sets a target to ensure highest audit score.
Interacts with guests to collect feedback trains directs and monitor guest relations and exhibits problem solving skill by supporting and coordinating with team members to resolve guest service issues.
Qualifications :
Graduate of a degree in Hospitality or any related field is an asset.
Minimum of five (5) years of experience in a luxury hotel operations preferably a guest-facing role.
Excellent communication interpersonal and problem-solving skills and familiarity with hospitality industry trends and guest experience management.
Strong knowledge of Microsoft applications and Opera.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
