Senior Manager - Transition and Transformation

The  Senior Manager Transition manages large and/or complex client-facing projects from project initiation planning execution monitoring and control and close-down processes. They will supervise a team of GEO-centric resources and own responsibility for reviewing and delegating work mentoring coaching and training that group of employees. They will oversee and direct regional project management staff and activities required for the successful First Time Right implementation of projects supporting Client and Enterprise business in our Delivery Centers around the globe through to steady state operations.

This is a senior-level position that requires excellent customer service and written and oral communication skills as a successful candidate will be working closely with customers to deliver their projects on time and on budget.  They must possess the ability to lead combined teams with senior clients 3rd party vendors and Sutherland personnel.  The ability to report and present to executive management is a must. The individual selected for this role needs to be self-driven have a passion for understanding how to solve problems and be willing to embrace challenges head on.

• Contributes to strategy and innovation for products processes standards and methodologies including solutions for complex emerging customer/market needs.
• Problems are of the highest complexity and typically require conceptual thinking across multiple functions to solve.
• Represents organization as key technical contact a program to customer stakeholders.
• Requires ability to communicate with high profile customers.
• Provides advice to management within their area of expertise.
• Mentors coaches and trains lower-level employees
• Typically responsible for managing large complex initiatives of strategic importance involving large cross-functional teams.
• May have direct reports but generally fewer than two

Qualifications :

• Bachelors degree in computer science business or a related field
• Work experience to include exposure to IT telecommunications and application development.
• 10-12 years of project management experience
• Expert familiarity with project management software tools methodologies and best practices.
• Proven ability to solve problems creatively.
• Strong analytical client-facing communication and presentation skills; ability to assess and anticipate client needs and instill confidence.
• Have a positive attitude and the ability to work and communicate with all levels of management internal and external vendors/partners functional leaders team members etc.
• Strong interpersonal skills and extremely resourceful
• Ability to work independently and with minimal direction.
• Ability to multi-task and deal with ambiguity
• Strong analytical computer communication and customer service skills
• Ability to execute a variety of projects across multiple geographies and business cultures.
• Previous BPO industry experience (required)
• Project Management Professional (PMP)
• Commitment to achieve certification w/in 1 year of hire.
• Capable of traveling up to 20% both international and domestic

Additional Information :

Ideal Candidate:

• Organized Works and thinks in a methodical and orderly way.
• Results-driven Acts proactively to achieve results. Focuses on achieving results that promote business success.
• Communication Strong client-facing skills; Consistently and effectively communicates to stakeholders to keep the business informed and supportive of the project; able to anticipate client needs and instill confidence.
• Influence Engages communicates and influences effectively at all levels of the organization (from analysts to senior VPs and C-suite) and across global teams using data and compelling narratives.
• Handles Ambiguity Deals confidently with unclear or changing situations.
• Judgment Investigates thoroughly to gather relevant information to make informed decisions.
• Collaborative Partners with others to realize desired results.
• Resourceful Finds alternative solutions to overcome problems and/or limitations.
• Leader Leads from the front facilitates prompts asks tough questions and holds people accountable.

Remote Work :

No

Employment Type :

Full-time