NICE - Sotfware Implementation Engineer
NICE - Sotfware Implementation Engineer
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Job Description
The WFM professional services engineer has the following duties:
- Installation and configuration of NICE software solutions at customers site and Cloud platforms while following defined methodology processes system requirements and customer specific needs.
- Resolve technical issues related to application implementation and supports trouble shooting of product functionality.
- Integrate NICE software solutions to customers information technologies (LDAP SSO ACD vendors HR platforms).
- Perform acceptance test to ensure that all components of the technical architecture are properly implemented.
- Provide technical support and technical quality control throughout all stages of the projects.
- Contribute to work plan creation and specification.
Qualifications :
Must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas.
Nice Solutions: Experience with the Installation and Integration of Nice WFM solutions into Customer Environments. Experience with IEX/NICE Advanced Solutions Forecasting/Scheduling LDAP SSO ACD Integrations DB migrations Smart Sync Disaster Recovery or HA solutions
Server Technology:
RedHat Linux is a MUST: Configuration navigation and terminology. WINDOWS SERVER is desirable Apache. Active Directory Security Policies Hardening Encryption. Virtual Servers - VMWare VMotion Authentication: LDAP SSO. Batch & PS scripting is desirable.
SQL technology: Microsoft SQL server/Oracle/PostgreSQL Configuration. Maintenance Backups and Recovery Security. Scripting Basic Queries and Updates knowledge
Networking: Network Principles 7 Layer OSI Model TCP UDP Network Devices NICs Switches Routers MPLS Troubleshooting Sniffers and various other Network Testing and Analysis tools
Telephony: Telephony Experience - PBX Switch and ACD Vendors - Avaya Nortel Aspect Siemens and Cisco CTI Experience - Avaya AES Nortel Symposium Aspect Predictive Dialers Siemens Call-Bridge Cisco Tapi and ICM Genesys VoIP Experience Avaya Cisco Nortel
Additional Information :
This is a hybrid position in Bogot Colombia. Enjoy the benefits of working at a certified Great Place To Work company.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
