Fraud Investigator (Special Operations)
Fraud Investigator (Special Operations)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The role:
SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Special Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Money/CC/Investment/PL. Key responsibilities include conducting in-depth research and completing complex fraud investigations liaising with federal/state/local law enforcement identifying recovery opportunities responding to subpoena requests and completing special projects as requested by management.
What youll do:
- Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
- Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution
- Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames
- Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks
- Serves as needed to provide testimony in criminal and civil proceedings to the grand jury and/or trial court as well as files necessary regulatory reports
- Investigate and gather information on suspected fraud cases including contacting financial institutions and/or clarifying customer statements as necessary
- Identify fraud trends make recommendations for new strategies to prevent additional losses and assume responsibility for special projects as assigned by Management
- Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization. Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members
- Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
- Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
- Respond promptly and exercise exceptional communication skills to optimize each contact with customers partners and external vendors/banks
- Assists with creating and implementing policies and procedures across all teams
- Provides internal support to other business units on fraud-related issues
- Builds and maintains thriving relationships between partners and vendors cultivating a culture of collaboration transparency and mutual success
- Fosters a culture of accountability collaboration speed innovation excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
- Works effectively across the organization to maximize company resources
What youll need:
- 5 years of relevant fraud experience in conducting complex financial crime investigations
- Must be able to interview fraud suspects demonstrate strong presentation skills and organized to communicate complex data and facts leading to an admission of involvement
- Proficiency in Google Excel and PowerPoint
- SQL experience strongly preferred
- Proficient knowledge of ACH wire Zelle ACATs and other payment channels operating rules
- Expert knowledge of the Bank Secrecy Act USA Patriot Act and other applicable lawsand regulations
- Outstanding time management skills and interpersonal skills and the ability to work with all levels within the organization in a collaborative manner
- Must be able to establish peer relationships and communicate effectively with multiple company disciplines cross-functional and external teams including regulators Senior Leadership and law enforcement agencies
- Excellent project management organizational and negotiation skills are required
- The ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
- Understanding of electronic crimes as they relate to fraud and theft of credentials
- Excellent critical thinking and problem-solving skills
- Detail-oriented and process-oriented approach who can handle multiple cases concurrently requiring multi-tasking skills
- Accepts responsibility ownership and accountability for work results
- Finds a high-volume dynamic and team-focused environment engaging
Employment Type
Full Time
