Client Support Specialist
Client Support Specialist
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Job Description
We believe that people are the heart of our business and are committed to building one of the best workplaces in Austin. That means putting care and purpose into our hiring process providing meaningful development and training opportunities for our team members and living our core values daily.
CareerPlug is proud to be an equal-opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all.
Who are we looking for
- Provide frontline support for clients:
- Incoming Phone support
- Email support
- Triaging/setting up consultative calls for Hiring Experts (Consultants)
- Meet individual and team metrics (SLAs CSAT Average Handle Time quality scores)
- Help each client to adopt the product by explaining features and troubleshooting
- Escalate wisely to Consultants Tier 2 Team/Training Leads or managers
- Stays on top of communication and team/company updates through proactive clear and honest communication via Slack emails and meetings
- Employer Paid Health Insurance
- Dental & Vision Insurance
- 401(K) Employer Match
- Unlimited PTO (with minimums!)
- One week pre-start date PTO
- 100% Employer Matched Donations
- Home Office and Internet Stipend
- Professional Development
- Team & Social Events
- Tech savvy - experience with software/ SaaS
- Problem-solving through creative troubleshooting and resourcefulness
- Support driven - thrives on helping clients and troubleshooting product issues
- High attention to detail
- Excellent communication: Active listening skills and ability to read between the lines to paraphrase issues and quickly identify root causes
- Ability to utilize and navigate multiple tools and tasks simultaneously
- Growth mindset: Proactively seeks opportunities to improve is coachable and able to take and implement feedback
Compensation: $60000 base salary plus a potential bonus of $2500 paid out quarterly.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability genetic information (including family medical history) political affiliation military service or any other characteristic protected by law.
To request a reasonable accommodation applicants should communicate a request when contacted for an interview. All requests should be sent
Who We Are
CareerPlugs purpose is to empower people to reach their potential. We do that in part by making it easier for our clients to hire and develop the right people. Our proven process allows us to work with over 16000 growing small businesses. Our applicant tracking and onboarding platforms are designed with user experience in mind: from candidates to hiring managers to leaders.
It Starts With Our People
We believe that people are the heart of our business and are committed to building one of the best places to work--anywhere! To us that means putting care and purpose into our hiring process providing meaningful development and training opportunities for our team members (we even have a Growth & Development Manager as a dedicated employee resource) and living our core values every day.
CareerPlug is proud to be an equal opportunity employer committed to fostering a diverse team. Our leadership takes responsibility for creating a safe and welcoming environment built on inclusion and respect for all (our full DEI statement is here). Read more about what our employees have to say on our JobSage page where we were also featured as one of Austins most transparent companies in 2022.
Remote First
CareerPlug made the decision to be a Remote First company forever in the summer of 2020 after working remotely for months because of COVID-19. We know the heart of our business is wherever our employees work--from our space in Austin to a home office on Lake Michigan to an outfitted van exploring the American West (true story!). Read our full Remote First Vision.
Anti-Racism Commitment
My humanity is bound up in yours for we can only be human together.
Desmond Tutu
We have a fierce commitment to living out our core values at CareerPlug. Its what shapes our culture and community and shows up in a resolve to be inclusive and therefore anti-racist.
We know that racism can be intentional or unintentional but its existence is dehumanizing to everyone it touches. Our promise is to purposefully identify discuss and challenge issues of systemic racism and unconscious bias and the impacts they have on our company and our people. Weve always fostered a culture of communicating openly but we know we can continue to do better. We will challenge ourselves to understand and correct inequities and create a best place to work for every employee.
We choose to participate in this conversation and affirm our identity as an anti-racist company. We hope you will join us.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
