Are you an experienced Process Improvement Lead looking for an exciting career change

Shine as part of our dynamic Process Expert Team and make an impact today!

ING is on a digital transformation journey and were looking for our next superstar to champion process excellence and help uplift customer experience as part of our Making the difference strategy.

Our high-profile Process Expert Team sets up and improves end-to-end customer processes leading projects throughout the bank to create strong foundations for growth and a scalable organisation. Our projects are large-sized still to be scoped with expected impact for large departments and entire business units.

As a Process Improvement Lead your role will be to initiate and realise improvements in end-to-end processes. Youll be focused on customer experience efficiency and risk initiatives and play a crucial role in delivering the best results and the right service that is safe reliable easy and simple. Youll also work closely together with other Process Improvement Leads and with all levels within ING from operations and retail to the Management Team.

Youll possess strong analytical skills and numerical understanding abilities to apply the right structure in problem analyses and in executing these analyses as well as in selecting the right root causes and solutions.

This is a permanent position based in Sydney.

What youll do

• Lead process improvement initiatives and select the right process improvement approach (e.g. Process Wash LSS DMAIC).
• Execute operational management/excellence practices in business processes and by identifying areas of improvement and implementing strategies to optimise capacity management while maintaining risks appetite.
• Ensure engagement of stakeholders and facilitate workshops.
• Research and gather data conduct root cause analysis and statistical analysis map processes and customer experience and generate options for process solutions.
• Ensure that results are sustainable and identify lessons learned after each project and apply those lessons to the next project.
• Coach teams and managers during the process improvement projects in order to create sustainable results that the business can continue managing and improving themselves.

What were looking for

• Lean Six Sigma Black Belt certification (or equivalent experience) with significant quantifiable project impact to demonstrate your ability to deliver results.
• Strong experience with optimisation process improvement the Lean Six Sigma methodology or managing culture change within any industry.
• An excellent academic track record including a Bachelors degree in a relevant field or equivalent work experience.
• Excellent analytical and data presentation skills including sound knowledge of Excel and PowerBI.
• Demonstrated experience with process mapping and the relevant tools and governance around it.

Whats in it for you

• Drop everything and learn with over 16000 professional and personal development courses to choose from
• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. And because we want you to shine let us know if you need any adjustments to the recruitment process by emailing the recruiter below.

Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

Need more
Contact Sabrina Huynh

Applications close Wednesday the 16th of July.

Still in two minds

At ING we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage even after starting their application. Dont miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what were all about.

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