Front Office Manager | Lum Hotel | Inglewood, CA
Front Office Manager | Lum Hotel | Inglewood, CA
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do:
You will be at the center of the hotels universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.
As a Front Office Manager you would be responsible for directing and administering Front Office you would be responsible for performing the following tasks to the highest standards:
Responsible for establishing a positive atmosphere in the lobby for guest relations
Monitors daily status of rooms rates discount rates and packages
Coordinates blocking of rooms for groups Reviews and understands budgeted staffing levels to meet customer service goals operational needs and financial objectives
Effectively builds and communicates a captivating narrative for hotels unique design elements
Completes and monitors employee schedules
Reviews guest satisfaction results and property audits through meetings polls reports and inspections to identify areas of improvement
Maintains current list of available rooms
Regularly reviews department budget to meet budgeted wages and general expenses
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Solicits employee feedback utilizing an open door policy
Keep track of rooms to ensure accurate status and readiness for check-in.
Hires trains and develops direct employees
Resolves guest issues promptly and calmly
Works nights weekends and holidays as needed.
Reviews employee satisfaction results to identify and address employee opportunity area and ensure employee loyalty
Ensures proper communication between personal staff and other hotel departments
Maintains productive relationships with various services
Ensures timely and courteous service to guests
Pre-registers guests according to standards
Ensures VIP arrivals and accommodations are executed to the highest standard
RESPONSIBILITIES AUTHORITIES:
Always treat guests with courtesy and respect.
Display honesty integrity.
Be a hands-on do-er and inspirational leader to motivate team members to succeed and exceed expectations.
Build strong relationships with colleagues.
Stay updated with new hotel protocols staff opportunities revenue-building techniques and other beneficial programs available within the department.
Non-Negotiables (Our Core Values)
- SERVE OTHERS.
- LIVE 360.
- BUILD A POSITIVE TEAM.
- COMMUNICATE.
- BE WILDLY PASSIONATE.
- TAKE OWNERSHIP.
- LEARN INNOVATE.
- EMBRACE CHANGE
Where Youve Been:
Were looking for someone who has worked in hotels for at least two years and has an additional two years in a hotel leadership position (Manager). Being a people-person is a must as youll be working with others constantly. Youll have some experience in coaching mentoring and teambuilding.
When Youre Here:
Be prepared to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
Required Experience:
IC
Employment Type
Full-Time
