Technical Operations Manager
Technical Operations Manager
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Job Description
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in our internal financial controls and processes.
Roku is seeking a passionate and experienced Technical Operations Manager to join our Technical Operations Department. Youll play a critical role in ensuring the seamless functioning of The Roku platform including Roku Channel (TRC) working closely with diverse teams like Engineering Product Advertising Editorial and Customer Support. This senior role offers significant growth potential into people management allowing you to guide your own team within a dynamic and fast-paced environment shaping the future of technical operations at Roku.
What youll be doing
- Champion user experience excellence: Directly impact millions of users by prioritizing technical issues for engineering resolution and effectively communicating their status to senior operational and business stakeholders.
- Lead a team of experts: Manage mentor and inspire a talented group of Technical Operations Engineers responsible for ensuring the smooth operation of Rokus Platform business setting high standards for performance and reliability.
- Drive cross-functional collaboration: Cultivate strong partnerships with diverse teams (Engineering Product Advertising Editorial Customer Support) fostering a collaborative environment where challenges are addressed effectively leading to collective success.
- Empower your teams growth: Create a supportive and high-performing environment within the Technical Operations team by providing guidance mentorship and opportunities for professional development nurturing individual excellence and fostering a culture of continuous learning.
- Champion operational excellence: Identify areas for process optimization and implement innovative solutions to enhance efficiency and effectiveness within technical operations driving continuous improvement across the organization.
Were excited if you have
- Proven leadership & management skills: 5 years of hands-on experience leading or managing technical teams in Technical Operations Networking or streaming media.
- Deep technical understanding: 10 years of hands-on experience in video or related technologies with a focus on streaming video and a deep understanding of its intricacies.
- Networking expertise: Advanced knowledge in networking protocols especially IP routing DNS and CDNs is highly desirable.
- Exceptional problem-solving abilities: Proven ability to troubleshoot complex technical issues independently escalate effectively when needed and adhere to documented procedures.
- Adaptability & resilience: Thrive in a fast-paced dynamic environment where priorities shift frequently remaining calm under pressure and embracing change.
- Clear communication skills: Excellent written and verbal communication skills conveying technical information clearly and concisely to both technical and non-technical audiences.
- Meticulous attention to detail: Commitment to quality and accuracy in all tasks ensuring smooth operations of all projects.
- Bachelors Degree in computer science or a related field required.
Bonus points if you have:
- In-depth experience with streaming protocols network infrastructure management and CDN technologies.
- Familiarity with the entertainment industry (movies TV shows) and its evolving landscape.
- Knowledge of consumer product user interfaces and networking functionality.
- Willingness to work flexible hours including evenings and weekends to meet project deadlines and support critical operations.
#LI-AN1
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and trust. In short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you have read our Applicant Privacy Notice and authorize Roku to process your data subject to those terms.
Required Experience:
Manager
Employment Type
Full Time
