Warranty Specialist
Warranty Specialist
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Job Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Under the direction of the Lifecycle Services Manager the Warranty Specialist is a customer facing role requiring strong communication mechanical and electrical problem-solving skills. In addition to the responsibilities below this position requires a highly motivated individual who can troubleshoot urgent complex customer issues and drive improvement for internal processes.
As a Warranty Specialist You Will:
- Consistently deliver a high level of customer service to exceed customer needs
- Receive incoming service calls and emails from customers and other department personnel
- Perform order entry and invoicing functions related to warranty claims
- Prepare/authorize RMAs and purchase orders for service and warranty work
- Review parts and equipment returned through the RMA process to determine root cause of failure recommend warranty disposition and create reports
- Assist in formatting warranty procedures compatible with industry standards. Coordinate with customers distributors end users and Vilter sales personnel in implementing the procedures
- Track service and warranty data to aid in cross-functional improvement
- Be involved with Vilter training schools conducted for distributors and end users
- Utilize Vilters business software system to determine stock status RMA information open and closed order information purchasing retrieval parts lists for department matters etc
- Serve as a technical resource for customers (distributors contractors and end users) in the smooth resolution of warranty claims including installation setup operation maintenance and repair
- Be a leader and technical resource to in-house department personnel and traveling Service Technicians
- Ensure that all government and company requirements relating to safety health and the environment are strictly adhered to
Required Education Experience & Skills:
- Associate (AA) Degree in a technical field with 1 year experience working in a technical or manufacturing discipline or 3 or more years experience working in a technical or manufacturing discipline in lieu of a degree.
- Strong mechanical background.
- Knowledgeable of basic machine shop equipment hand tools and industrial repair/maintenance techniques.
- Excellent communication and customer service skills.
- Motivated self-starter comfortable presenting in front of groups.
- Proficient in Microsoft Office Suite applications including MS Word and Excel.
- Able to communicate technical concepts clearly and concisely both verbally and in writing.
- Able to understand and solve a wide variety of technical concepts with little guidance.
- Must be a team player willing to learn from experienced staff and capable of introducing positive changes.
- Ability to travel 10%.
- Fluent in written and spoken English
- Legal authorization to work within the United States Sponsorship will not be provided for this role.
Preferred Education Experience & Skills:
- Bachelors Degree in Business Administration Engineering or a technical field.
- Field Service or Repair Facility Experience.
- Experience with Vibration Analysis Industrial Refrigeration Industrial Chillers HVAC or Gas Compression.
- Bi-lingual (Spanish).
Onsite Work Arrangement:
This role is based fully onsite and not eligible for hybrid or remote work opportunities
Cudahy WI
Cudahy is a quaint community located in Milwaukee County where clean neighborhoods mingle with acres of parkland major transportation access and big-city attractions all within an arms reach with a small-town feel. Cudahy has six county parks and 823 acres of parkland seasonal farmers markets in front of City Hall and an extravagant Fourth of July celebration. With lots of community involvement the city has many family-friendly events throughout the year.
The area is home to several major league sports teams including the Milwaukee Bucks and Milwaukee Brewers with Lambeau Field home of the Green Bay Packers just 2 hours away!
Traveling in and out of the area is also a breeze! General Mitchell International Airport is just minutes away with Chicago OHare International Airport just a little over an hour away.
About Our Location
The 150-year history of the Vilter brand tells a rich story of perseverance and drive to cultivate continuous innovation within the industrial refrigeration and gas compression industries. We offer the latest products and solutions for industrial refrigerators and oil and gas compression. Approximately 225 employees work in Cudahy who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof there are many opportunities for advancement within the Cudahy location.
#LI-AB2 #LI-Onsite
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
