Warranty Clerk
Warranty Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
At Steele Auto Group we believe work should mean more. Here youre not just doing a job youre a part of something bigger. Were proud to deliver the Best Customer Buying Experience. At the core of it all is our people where Everything We Do is Driven by You; your passion your purpose your potential.
Become a Warranty Clerk and be the power behind every purchase at Parkway Hyundai!
1 Hemlock Rd Corner Brook NL A2H 3C7
Parkway Hyundai is looking for a Warranty Clerk whos sharp organized and ready to take charge of the behind-the-scenes work that makes our service department run smoothly. Youll handle manufacturer warranties keep track of paperwork and support our team in delivering the kind of experience our customers count on while taking pride in doing things right the first time. If youre ready to put your precision and problem-solving to work in a dealership that values its people apply today!
Responsibilities will include but are not limited to:
- Extends and completes P.D.I repair orders daily maintaining P.D.I register of serial numbers and time
- Verifies all claims are accurately entered in repair orders by Service Advisors.
- Prepares claims for submission including proper authorization codes
- Determines and corrects rejected claims for resubmission
- Follows up every ten days and reclaims when necessary any claims over thirty days old
- Matches and balances manufacturers credit memos to file outstanding claims
- Files all paid repair orders and related documents after processing each credit memo
- Reports any problems or out-of-line conditions to the Service Manager
- Reconciles and maintains warranty schedule
- Maintains claims follow-up and records so that percentage of completion can be kept at a maximum
- Obtains authorization on major or unusual repairs before submitting to the factory
- Notifies Service Sales and Parts Departments regarding any discrepancies in work orders or insufficient information
- Corrects and resubmits all claims rejected by the factory due to error etc.
- Processing all warranty claims and internal repair orders in a timely manner
- Supporting administrative processes with the service department
- Monitor all customer inquiries and requests on warranty issues
- Maintain consistent and up-to-date knowledge of vehicle parts and components
- Arranging invoices scheduling appointments and assisting in filing
- Assisting Service Department and Service Manager when needed
- Answering phones emails and any channels that customer uses to reach out to the dealership
- Coordinating special order parts requirements
- Ensures all safety policies and procedures in accordance with IAPA WHMIS and company are strictly adhered to
- Dispatch work orders to alleviate the workload on service advisors
- Act as an internal service advisor to follow up on used vehicle recon and warranty work
Requirements:
- Previous experience in automotive service is considered an asset but not required
- 3-5 years experience in an administrative role
- Strong organizational skills and attention to detail
- Excellent customer service skills
- Computer proficiency
Why Youll Love Steele Auto Group: youre not just joining a company youre joining a community where youll be empowered to exceed expectations and develop your full potential.
Our purpose: Inspiring people to drive positive impact; through every interaction every vehicle every journey.
What we offer:
A Fun & Supportive Team motivated professionals who will mentor support and cheer you on
Flexible Health & Dental Benefits Choose from six cost-shared options.
Career Growth We promote from within and invest in your future.
Employee Discounts On vehicle purchases parts and service.
Retirement Savings Plan Because your future matters.
Community Engagement Be part of a company that gives back.
Fast-paced Professional Culture No two days are the same.
Mental Health & Wellness Support 24/7 confidential support for you and your family through our Employee Family Assistance Plan (EFAP).
Steele Auto Group is more than just a workplace; its a place where your talents are recognized your growth is championed and your potential is limitless. We believe in building careers which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success and were proud to foster a workplace thats fair inclusive and full of opportunity for everyone.
Conquer Claims Crush Chaos and Become a Legend at Parkway Hyundai!
Employment Type
Full-Time
