Business Continuity Governance Executive

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Business Continuity Governance Officer reports to the Sr. Business Continuity Executive. This role requires a significant understanding of business continuity planning methodologies compliances & reporting and support of critical business operations. The business continuity governance executive is responsible for overseeing the implementation of best practices and ensuring compliance with regulations providing a level of assurance that contributes to the success of the program.

• Partners with Sr. Director and Sr. BC Executive in developing and implementing business continuity governance frameworks

• Shape and implement business continuity governance structures. This involves creating or reviewing the BC system of rules practices and processes that direct and control program

• Develop implement and review informed and appropriate systems procedures and controls to ensure continuous improvement is integrated into delivery of the governance and risk management functions. Particularly this would include the necessity to:

• Improve efficiency and effectiveness of the program

• Develop & maintain processes to ensure that the compliance audit requirements is completed accurately and within the required timeframe

• Accountable in ensuring all TaskUs Business Continuity Policy SOPs and all associated documents are up-to-date and properly uploaded in the PowerUs KA.

• Compliance monitoring

• Ensure that the program complies with all pertinent policies or regulation based on international standards.

• Identity potential areas of compliance vulnerability and risk implementing corrective measures to address the risk or issues that may affect the BC program

• Develop administer and monitor the Business Continuity Activity Calendar ensuring organizational and team compliance is maintained throughout the year;

• Ensures business continuity partners are compliant with the requirements set forth for the program. This includes but is not limited to: IT Disaster Recovery Physical Safety & Security

• Represents BCM in internal and external compliance requirements such as audits and other relevant assessments

• Coordinates with the Senior Management Team in real-time during actual incidents or potential unplanned business interruptions.

• Subject-Matter-Expert in administering Risk Assessment Business Impact Analysis and identifying BC strategies required in the development of Business Continuity Plans supported in the organization.

• Works closely with Operations and Client Services across the organization to ensure an effective understanding of BCDR Plans of the organization and their campaigns.

• Accountable for identification understanding management mitigation remediation or acceptance of (planned or unplanned) risks and issues assigned to the organization globally.

• Kept abreast of current events and global news on a daily basis specifically to Geos with TU sites events that may lead to business interruption or the safety of the employees and the organization.

• Monitor and provide periodic updates to IMC for any potential or ongoing incidents/crises.

Qualifications:

• Must be a Bachelors degree holder

• Professional certification and training are an advantage (DRII BCI etc.)

• Knowledge of the Business Continuity Life Cycle Methodologies and Policies

• Experience in Audits i.e. ISO 27001 ISO 23001 HIPAA SOC 2 PCI etc.

• Knowledge of IT disaster recovery and Facilities redundancies an advantage

• Ability to develop reports and decks/powerpoint presentations

• Experience in stakeholder management an advantage

• Strong knowledge and experience in BPO are an advantage

• Ability to work under extreme pressure

• Ability to coordinate and communicate effectively during a crisis emergency disaster or security incident

• Strong oral and written communication and interpersonal skills

• Able to effectively plan and organize work. Availability when needed 24x7 basis and ability to participate in an on-call and shifting schedule.

• Work effectively with ambiguity and change (i.e work on a shifting schedule long hours weekends holidays and on-call)

• Ability to communicate clearly and appropriately based on the audience with excellent facilitation and customer service skills.

• Willingness to travel for ocular inspections audits client presentations and other purposes as deemed necessary

• Knowledge and experience in using Smartsheet Google Slide and Google Sheet is a must

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL