Client Engagement Specialist, Employment Services

Join Our Team
Imagine being part of an organization that adds value to our community cares about its staff and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive not-for-profit health and social service organization that strengthens peoples lives by providing mental health employment and housing services to more than 16000 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness opportunities for employment a place to call home and a sense of belonging.

There is one Full-Time contract Client Engagement Specialist position available starting on July 28 2025 and ending on March 27 2026 working 37.5 hours per week.

Your Role:

Supports program staff to connect with active clients on their caseloads in order to gather information about their current status provide support and information and to get documentation required to move client towards outcomes. Works in alignment with the Agencys commitment to equity to further create a sense of belonging at the Agency.

Tasks:

Client Service:

1. In conjunction with Service Teams provides employment clients with ongoing support builds a trusting and supportive relationship with clients to encourage engagement.
2. In coordination with Service Teams contacts clients on caseloads for status updates.
3. Re-engages clients who have lost contact with Service Teams utilizing all methods of outreach and communication.
4. Conducts ongoing assessments of client needs to determine next step for service delivery
5. Ensures client is reconnected with the Service Team as needed books client appointment with service team members as appropriate.
6. Identifies client barriers and offers solutions including financial supports.
7. Completes all required processes for the provision of financial supports to client.
8. Completes activities for employment verification including collecting employment offer letters paystubs or other documents as needed.
9. Provides support with resume reviews job leads and other light-touch interventions to help client with their job search
10. Provides crisis intervention assistance for clients including housing referrals income support and other external community resources.
11. Supports clients in the Resource Centre as needed.
12. Responds to difficult or challenging client behavior utilizing calming
13. Uses a culturally grounded approach rooted in equity and inclusion to support clients.
14. Clearly document client status updates meeting program and funder requirements ensuring accuracy of data.
15. Provides referrals to other Agency programming as well as other community organizations.
16. Works in partnerships to deliver programs meet funding targets and achieve the goals of the program.
17. Coordinates regular case conferences to ensure effective service provision.
18. Documents client contact services and supports provided as required in various systems.
19. Develops and maintains effective collaborative relationships with program teams.
20. Collaborates with program teams to develop effective processes

Administration:

21. Meets agency and funder outcomes as well as monthly individual

22. Liaises with the Program Manager / Supervisor to communicate information and provide progress reports for

submission to funding bodies.

23. Maintains client files according to agency and funding guidelines; prepares for file audit

24. Develops a variety of reporting forms including employment action plans monthly statistics and reports

25. Assists in creating efficient and effective processes to support program functions.

Your Talents and Experience:

Degree or diploma in social sciences business or education a minimum of 1-year related experience in employment counselling and community development work. Knowledge of Health and Safety legislation and Employment Standards Act an asset. Strong commitment to customer service is essential; previous experience working in a community based not-for-profit environment is advantageous. Ability to multi-task in a fast-paced environment and as part of a high performing team required. Strong organizational communication and administrative skills desired. Some evening work will be required. Excellent oral and written skills. Skilled in MS Office and use of databases is essential.

Whats in it for you

Job Band E (hourly wages): Min - $23.62 Mid - $25.39 Max - $28.38
A positive work culture inclusive workplace policies and employee wellness initiatives.
Eligible to join the HOOPP defined pension plan on a voluntary basis.
Access to our Employee and Family Assistance Program which provides free and confidential counselling resources and

services.
3 Weeks paid vacation (accumulated bi-weekly)
15 hours of personal time per year.
Paid sick time (accumulated monthly) to a maximum of 300 hours.
11 paid holiday benefits per year plus a floater day.
Discounted GRT passes through membership with Travel Wise.
Employee Referral Incentive Program.
Professional development and tuition reimbursement opportunities.
Staff appreciation events.

If you are community-focused and share our values and antiracism commitment we want you to grow with us. Please submit your application through BambooHR in confidence no later than 4 pm on July 03 2025.

This is an internal and external posting.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you dont have every single requirement and the exact level of experience listed in our description but the skills and experience needed for the role still resonate with you please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at or by calling ext. 1247.

Commitment to Equity

As a community agency delivering mental health employment and housing services Starling Community Services acknowledges Canadas history of systemic racism oppression and the need for structural and institutional change. We are committed to continuously improving so that we may deliver equitable and accessible services to our entire community.

We are dedicated to embedding equity practices into the fabric of our organization recognizing that this requires ongoing effort education and dialogue. Guided by our equity strategy we are committed to providing equal opportunities for career advancement professional development and success for all staff regardless of their identity or background.

Required Experience:

Unclear Seniority