Service Design & Enablement Lead â Group Customer Operations
Service Design & Enablement Lead â Group Customer Operations
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
Description
Youll be the champion of our bankers experiencemaking sure their day-to-day feels smooth smart and supported. Based in Sydney youll lead the charge in simplifying how things work rolling out new tech and designing better ways of working. Youll be part of a fast-moving team thats transforming the bank from the inside out. Full-time full-impact and full of opportunities to shape the future of banking.
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
Create your best future and join Group Customer Operations as a Banker Experience Lead.
- Role level 5
Whats the role
Youll be the champion of our bankers experiencemaking sure their day-to-day feels smooth smart and supported. Based in Sydney youll lead the charge in simplifying how things work rolling out new tech and designing better ways of working. Youll be part of a fast-moving team thats transforming the bank from the inside out. Full-time full-impact and full of opportunities to shape the future of banking.
What do I need
- Youve got a knack for turning complex processes into simple human-friendly experiences.
- You know how to lead change and bring people along for the ride.
- Youre comfortable working with senior leaders and cross-functional teams.
- Youve played with Agile Design Thinking or Leanand you love making things better.
- Youre curious about tech and excited to help bankers adopt new tools that make their jobs easier.
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
Employment Type
Full-Time
Key Skills
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