Client Account Manager
Client Account Manager
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Job Description
Client Account Manager - Fire & Security systems
Location: Wales
Salary: Competitive base salary account manager commission scheme
The Role of Client Account Manager
In this role you will be responsible for ensuring client satisfaction by maintaining high service standards developing strong working relationships with client representatives and driving account performance.
You will act as the key interface between Trinity and its customers ensuring all maintenance and project work is delivered to the highest standards in line with agreed KPIs and service levels. This role plays a vital part in ensuring client retention and identifying opportunities for additional value through improved service and new work streams.
Key Responsibilities
- Act as the primary contact for key client accounts ensuring all services meet KPIs and SLAs.
- Oversee maintenance repairs and project delivery to meet client expectations.
- Support bids and tenders and help transition new contracts into live operations.
- Drive profitability customer retention and cash collection across assigned accounts.
- Identify and pursue new sales opportunities within existing and prospective clients.
What You Need
- Strong communication organisational and relationship management skills.
- Commercial awareness with a results-focused mindset.
- Ability to manage multiple priorities and meet deadlines.
- Collaborative with a proactive approach to sharing opportunities across teams.
- Familiarity with Fire & Security products standards and industry regulations.
What will Trinity give you
At Trinity Fire & Security we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our commission scheme which rewards you for your talent.
The total package would include:
- Competitive base salary plus our account manager commission scheme
- 23 days holiday which increases with service plus bank holidays
- Access to an employee discounts programme which includes discounts and cashback across over 800 national retailers
- Pension scheme via Royal London
- Company car benefit
- Employee referral scheme earn up to 2000 for each employee you bring into Trinity
- Life Assurance
- Employee Welfare assistance programme
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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Note to recruitment agencies: Trinity Fire & Security Systems operates a Preferred Supplier List and we do not accept unsolicited agency CVs. Preferred Supplier agencies have access to a Recruitment Portal used to introduce candidates to Trinity Fire & Security Systems. Please do not forward candidate details in response to this advert or to any Trinity Fire & Security Systems employees. Trinity Fire & Security Systems is not responsible for any fees related to unsolicited CVs.
Employment Type
Full Time
