Title Operations Supervisor

Position: Title Operations Supervisor
Department: Department of the Secretary of State Bureau of Motor Vehicles Title Services Division
Schedule: MondayFriday 8:00 AM 5:00 PM
Job Class: 6551 (Office Specialist II Supervisor)
Salary: $21.21- $30.49 Hourly
Closing Date: July 9 2025

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer significant benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork integrity and continuous improvement offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference
We are seeking dedicated and collaborative individuals who excel in a dynamic growth-focused environment. If you are passionate about making a difference driving success and being part of a positive team culture we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Title Operations Supervisor in our Title Services Division. This leadership role oversees our Customer Support Team responsible for providing critical public service and operational support within our statewide vehicle title processing system. The person in this role ensures high-functioning day-to-day operations manages and coaches a team of administrative support staff resolves complex customer inquiries and collaborates closely with other units to maintain efficient and accurate issuance of more than 500000 titles annually.

As the supervisor you will also conduct hiring training and performance evaluations implement and improve workflows and contribute to the divisions continuous improvement efforts.

What Were Looking For:

• Team Collaboration: Skilled in building positive team culture supporting staff growth and fostering cooperation across units.
• Communication Skills: Clear and professional communication with staff leadership and the public.
• Adaptability: Flexibility to adjust plans and operations to meet changing needs and priorities.
• Problem-Solving: Ability to analyze issues think critically and offer effective solutions.
• Attention to Detail: Commitment to accuracy quality and efficiency in high-volume processing.
• Professionalism: Consistently models respectful ethical behavior and sound judgment.

Key Competencies We Value:

• Emotional Intelligence Ability to empathize and lead with awareness while holding high standards.
• Conflict Resolution & Feedback Skill in managing sensitive situations and supporting growth through constructive feedback.
• Time Management Balancing priorities and maintaining focus in a deadline-driven environment.
• Commitment to Excellence Taking pride in delivering dependable high-quality public service.
• Continuous Improvement Always seeking ways to make processes better and staff more successful.

In this role you will:

• Supervise and guide 11 customer support staff within the Titles Division.
• Plan organize assign and review daily work operations and unit workflow.
• Interview hire train evaluate and coach staff.
• Resolve complex customer service matters requiring sound judgment and discretion.
• Collaborate with the Title Examination Unit Title Resource Team and Title Compliance Team to ensure a cohesive workflow and timely accurate title issuance.
• Interpret and apply policies rules and procedures across diverse administrative functions.
• Contribute to improvements in workplace safety ergonomics and process efficiency.

Preferences will be given to candidates who have:

• Supervisory or lead experience in a customer service or administrative operations environment.
• Experience working in a high-volume deadline-oriented office.
• Familiarity with state government operations or public-facing services.
• Experience in hiring training or coaching staff.

Minimum Qualifications:

Six (6) years of responsible clerical experience to include two (2) years performing supervision or performing highly independent clerical work.

Applicants must be authorized to work in the United States.
This position is not eligible for visa sponsorship or STEM OPT extensions. Successful candidates will be required to complete an I-9 form upon hire.

Why Join Our Team

No matter where you work across Maine state government youll be part of a workforce that embodies our state mottoDirigo or I leadproviding essential services to Mainers every day. We believe in supporting our workforces health and well-being with a valuable total compensation package including:

• Work-Life Fit: Take time for yourself with 13 paid holidays 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find premium costs for you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 13.89% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Matthew Dudley at

Application Instructions:

Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application please download and print one HERE or contact our office at. Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Secretary of State Office of Human Resources 29 State House Station Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in different ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note that reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.