Technical Service Representative
Technical Service Representative
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Job Description
Sika is looking for a Technical Service Representative to join its growing team in the Raleigh NC area for our Roofing Business. At Sika this role is responsible for monitoring the installation of Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.
Specific Responsibilities:
- Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
- Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
- Conducting final inspections for technical acceptance for warranty issuance.
- Act as the liaison between the applicator General contractor consultant architect building owner and Sarnafil during the installation process.
- Advising Technical Manager concerning progress issues problems project needs.
- Assist Sales and others with pre-job meetings roof surveys and warranty claim issues.
- Following up on leak and warranty claim calls and complete necessary Sarnafil repairs as needed.
- Inspection of existing Sarnafil roofs for warranty transfers warranty extensions and annual inspections.
Qualifications :
- High School Diploma preferably Associate degree
- 2-5 years of work experience in the roofing industry
- Technical knowledge of single-ply roof membrane installation ideally Sarnafil
- Good written and verbal communication skills
- Ability to travel extensively within the region some overnight travel (via car train and plane)
- Computer literacy
Additional Information :
401k with Generous Company Match
Bonuses
Medical Dental and Vision Benefits
Paid Parental Leave
Life Insurance
Disability Insurance
Paid time off paid holidays
Floating holidays Paid Volunteer Time
Wellness/Fitness Reimbursements
Education Assistance
Professional Development Opportunities
Employee Referral Program & More!
Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe workplace. In addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
