Client Onboarding Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Youll be joining a fantastic international support team of 20 people based in Paris Algiers Mexico & Malaysia and working on multiple client accounts worldwide. What you will be doing:
You will be in charge of setting up new customers accounts and ensuring delivery deadlines are met.
Address and resolve potential issues spotted during the QA process and escalate to tech teams.
Handling internal communication with different teams and external ones with the client through emails and meetings.
Assist clients during the rollout process explaining features and the documents that need to be provided and answering technical questions.
Collaborate with diverse technicalteams to escalate and resolve issues while keeping the internal teams involved updated.
Fluent in French and English (any other language would be welcome).
Perfect written and verbal communication skills in English.
Previous recent experience in a client-facing role able and happy to go above and beyond to achieve client satisfaction.
Strong problem-solving and analytical skills.
Familiarity with working in a multicultural environment.
Ability to multitask and work effectively under pressure and tight deadlines.
Customer-centric & business-oriented mindset
Team spirit autonomous able to adapt and learn
Good use of IT toolsincluding Excel
Qualifications :
Fluent in French and English (any other language would be welcome).
Perfect written and verbal communication skills in English.
Previous recent experience in a client-facing role able and happy to go above and beyond to achieve client satisfaction.
Strong problem-solving and analytical skills.
Familiarity with working in a multicultural environment.
Ability to multitask and work effectively under pressure and tight deadlines.
Customer-centric & business-oriented mindset
Team spirit autonomous able to adapt and learn
Good use of IT toolsincluding Excel
Knowledge of the e-commerce environment would be a plus.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
