Talent Acquisition Leader - GBS

Role Mission

The Talent Acquisition (TA) Leader GBS Americas plays a critical role in building a high-performing scalable and business-aligned recruitment operation across Latin America with a dual focus:

1. Strategically lead and manage the GBS Americas Talent Acquisition team ensuring the recruitment and sourcing of key professionals within the GBS functions (Finance HR Procurement IT etc.).
2. Oversee and operate the regional recruitment delivery model for all Latin American countries managing a centralized team responsible for fulfilling hiring needs for job grades 9 and below (excluding tenders) with accountability for hiring service delivery compliance and stakeholder satisfaction.

In addition to managing teams and processes this is a hands-on leadership role. The TA Leader is also expected to personally manage end-to-end recruitment for critical GBS leadership roles and high-impact positions offering deep expertise and partnership to HR Business Partners and hiring managers.

This leader is responsible for harmonizing recruitment processes standardizing tools improving time-to-fill and ensuring a consistent high-quality candidate and hiring manager experience. They will also work closely with the LATAM HR Integration & Transformation team to drive continuous improvement workforce planning alignment recruitment technology utilization and employer branding initiatives.

Key Functions

Strategic Talent Acquisition Leadership

• Define and execute a GBS recruitment strategy that ensures efficient timely and quality hiring for the GBS functions across the Americas.
• Lead the operational delivery of the regional TA Shared Services model for Latin America (JG9 and below) ensuring excellence consistency and alignment with global and regional policies.
• Partner with HR GBS HR Business Partners and business stakeholders to proactively forecast hiring needs and build talent pipelines.

Stakeholder & Process Management

• Act as the key point of contact for all GBS recruitment activities ensuring transparent and responsive stakeholder engagement.
• Align recruitment SLAs and KPIs with business expectations providing regular reporting and insights.
• Ensure effective and compliant execution of all hiring processes and continuously refine procedures for better outcomes.

Operational Excellence & Process Harmonization

• Harmonize and standardize recruitment processes documentation and candidate tracking systems across the region to maximize scalability and efficiency.
• Drive continuous improvement and automation leveraging recruitment technology (e.g. SmartRecruiters Workday LinkedIn) to streamline operations and enhance visibility.
• Monitor and improve core KPIs such as time-to-fill quality-of-hire sourcing efficiency and hiring manager satisfaction.

Critical Role Recruitment

• Personally lead the recruitment process for GBS leadership roles and critical positions requiring senior-level expertise and influence.
• Conduct structured interviews competency-based assessments and negotiation of offers ensuring an exceptional candidate experience.
• Serve as a trusted advisor to hiring managers and HR Business Partners on talent selection internal mobility and market insights.

Team Management & Capability Building

• Lead and develop a high-performing Talent Acquisition team with strong sourcing relationship and process execution skills.
• Drive a culture of accountability learning and performance in line with SGSs High-Performance Culture.
• Facilitate knowledge sharing and upskilling of TA team members integrating best practices in employer branding DEI hiring and candidate engagement.

Qualifications :

• Bachelors degree in Human Resources Psychology Business Administration or related field.
• A Masters degree or MBA is a plus.
• Professional certification in Talent Acquisition Employer Branding or Recruitment Marketing is a strong asset.
• Knowledge of applicant tracking systems (e.g. SmartRecruiters Workday) and sourcing platforms (LinkedIn Recruiter job boards etc.) is required.

Informacin adicional :

• Minimum of 810 years of experience in Talent Acquisition including at least 3 years in a leadership or regional coordination role.
• Proven experience managing recruitment for GBS or Shared Services organizations.
• Demonstrated ability to lead both strategic planning and operational delivery including hands-on recruitment for senior roles.
• Deep experience in Latin American talent markets ideally across multiple countries.
• Strong stakeholder management skills with a proven ability to influence senior leaders and manage competing priorities.
• Bilingual fluency in Spanish and English required; Portuguese is a strong advantage.

Remote Work :

No

Employment Type :

Full-time