Manager, Service Delivery
Manager, Service Delivery
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Job Description
Create your best future and join Westpac as a Manager Service Delivery
- Permanent Full-time opportunity
- Parramatta or Adelaide
- Hybrid working model
Whats the role
The Manager Service Delivery is a crucial role within the Service Management & Assurance team reporting directly to the Senior Manager. This position is responsible for ensuring the effective management of major incidents the smooth execution of assurance and audit processes and the preparation and delivery of risk papers to senior leadership. The Manager will work closely with various teams across the organisation to ensure that governance standards are upheld risks are identified and mitigated and incidents are managed in a structured transparent and accountable manner.
This also involves contributing to the continuous improvement of governance processes recommending and driving enhancements where necessary to maintain the highest standards of service and compliance.
What do I need
- Minimum 3 years of experience in Financial Crime
- Experience in writing risk papers for senior committees
- Experience in managing Major Incidents
- Experience with AML/CTF regulations and financial crime surveillance frameworks
- Ability to work autonomously
- Strong verbal and written communication skills
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that goal. In return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Manager
Employment Type
Full-Time
