Network Services Manager - Audio Visual, Event Technology
Network Services Manager - Audio Visual, Event Technology
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Job Description
Description
Network Services Manager
Company Overview
Pinnacle Live is a premium in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution we deliver bespoke AV solutions for in-person virtual and hybrid meetings and live events. The most impressive impactful meeting and events all have the same common denominator: dedicated determined people working behind-the-scenes to make it happen. Were looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job Summary:
The Network Services Manager is responsible for managing Pinnacle Lives venue-based networking team products and services including network configuration and maintenance as well as all networking-relatedcustomer service inquiries.
Essential Functions:
- Provide leadership in the planning & execution of all venue-based networking needs while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Train manage and develop team in accordance with company SOPs facilitating elevated customer service standards team growth and a culture of achievement.
- Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
- Communicate capabilities to clients in coordination with hotel sales.
- Manage the installation configuration and testing of equipment attached to the network (temporary or permanent).
- Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications. Troubleshoot and assist the client with networking and AV equipment including client laptops
- Prioritize organize and execute networking activities while participating in AV activities including sets strikes storeroom maintenance general customer service and inventory maintenance.
- Participate in the maintenance of in-house networking systems.
- Manages sales process for maximum capture of business and revenue.
- Assists with technical client consultations onsite visits conference calls etc.
- Coordinate with Sales and Operations Management in the configuration and setup of client networking needs before group arrival.
- Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
- Maintain accurate client event information within the Companys business systems.
- Drive inventory processes for all networking equipment inventory.
- Review daily invoices with the client and obtain the clients signature on invoice(s) as needed.
- Ensure any lost stolen or damaged equipment is immediately reported to management.
- Ensure all Company occupied areas are clean organized and up to Company standards.
- Continually improve technical skills to include audio video/data staging and computer operation and networking.
- Comply with all Company policies and procedures Comply with all safety protocols and standard operating procedures.
- Other duties as assigned
Education & Experience:
High School Graduate or equivalent
One (1) to two (2) years exposure to audio-visual and/or hospitality industry preferred
General computer proficiency and willingness to learn new platforms
Required Skills & Knowledge:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge skill and/or ability required.
Demonstrated experience aligning team members behind common goals
Excellent communication skills both written and verbal with individuals at all levels of the organization and assigned properties.
Strong technical aptitude
Strong understanding of layer 2 & 3 TCP/IP networking principles
Knowledge of layer 2 VLANs including set-up and configuration
Demonstrated knowledge of virtual private networks (VPN)
Must have a working knowledge of a variety of computer software programs
Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pinnacle Live is an Equal Employment Opportunity Employer
Required Experience:
Manager
Employment Type
Temp
