Support and Information Officer (Redeployment 19869)
Support and Information Officer (Redeployment 19869)
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Job Description
- Suffolk County Council Post 1: Foley House Family Hub Newmarket CB8 0HY and Post 2: The Lark Family Hub Mildenhall IP28 7JX (On-site)
- 24404 per annum pro rata
- Post 1: 22.5 hours per week
- Post 2: 22.5 hours per week
- Permanent
Were focused on making a meaningful difference to communities across Suffolk. How By listening to our people learning from what they say and creating a culture of mutual respect. As a Support and Information Officer in the Childrens Centre Team (based at Foley House Family Hub in Newmarket or The Lark Family Hub in Mildenhall) youll be as keen to collaborate and build a bright future as we are.
Reimagine the possibilities.
Your role and responsibilities
As a Support and Information Officer you will be the welcoming face of our Family Hubs providing a warm and professional first point of contact for families children and professionals. Youll manage reception duties support the Community Health Team with administrative and finance tasks and help maintain a safe and welcoming environment across our sites.
Youll play a key role in delivering the Healthy Child Programme and Childrens Centre Statutory Framework supporting children from pregnancy to age 5 and their families. Your responsibilities will include:
- Greeting and signposting families and professionals to appropriate services
- Managing reception and supporting building operations (e.g. key holding health and safety checks)
- Supporting the planning and delivery of group activities
- Handling administrative tasks including data entry room bookings and financial processing
- Promoting services through marketing social media and community engagement
- Supporting safeguarding practices and escalating concerns appropriately
You will need
- NVQ Level 2 in Business Administration Customer Service or equivalent experience
- Good literacy numeracy and IT skills (including Microsoft Office)
- Experience in administrative and office-based roles
- Strong communication and interpersonal skills
- Ability to work flexibly across multiple sites and adapt to changing priorities
- A passion for supporting children and families and a commitment to safeguarding
You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
Youll be part of Suffolks Community Health Team (019) working collaboratively with colleagues across Family Hubs in the Forest Heath area. Our team is committed to early intervention reducing social isolation and improving outcomes for children and families. We value flexibility creativity and a strengths-based approach to practice.
We offer a supportive and inclusive working environment with opportunities for professional development and flexible working arrangements.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report ().
For more information
Please contact Debbie Frost (she/her) for a casual conversation. You can reach her by calling 0 or emailing
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click Apply Now to start your online application.
Step 3 -Upload aSupporting Statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
Question 1 - Tell us about your administrative and office experience.
Question 2 - What do you consider are the important factors to ensure we provide an effective and customer-focused first point of contact for families and visitors to our Family Hubs
Question 3 - How would you ensure that Family Hub services are effectively shared with families and professionals
Question 4 - Describe a time when you had to manage competing priorities. How did you approach the situation and what was the outcome
Please note:Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.
If you require any reasonable adjustments to the application process before the next selection stage please contact our Recruitment Team by emailing or calling. If you are invited to the next stage of selection you will have another opportunity to request adjustments for the next stages of the process.
Closing date:11.30pm 03 July 2025
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
