Director, Regional Technical Operations II
Director, Regional Technical Operations II
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Job Description
Job Description:
The Director Regional Technical Operations II is a senior leadership position responsible for managing the day-to-day operations of multiple data centers within a specific geographic region. Under the general direction of the Vice President of Data Center Operations this role ensures the consistent execution of operational policies and processes aimed at maintaining the highest levels of data center availability and operational excellence. The Director will oversee facilities management technical leadership personnel development 24x7 availability and customer satisfaction across the assigned region while collaborating with corporate operations teams and regional teams to implement strategies for continual improvement.Key Responsibilities and Essential Job Functions:
- Operational Leadership: Lead the regional data center operations to ensure high availability operational excellence and the best customer experience. Drive continuous improvement across all facilities in the region.
- Team Leadership and Development: Provide leadership motivation and mentorship to regional operations teams setting a high bar for performance. Foster a collaborative environment and regularly communicate with direct reports to support team growth open communication and development.
- Customer Experience Management: Ensure that Flexentials data centers offer premier customer support experiences throughout the customer lifecycle maintaining service excellence within the contractual boundaries.
- Standardization Initiatives: Support company-wide standardization efforts ensuring consistency in areas such as equipment maintenance metrics reporting space planning cable management vendor management and operating procedures.
- Safety and Compliance: Enforce industry-standard safety guidelines and ensure consistent use of personal protective equipment across data centers. Maintain audit compliance by standardizing work order management processes.
- Process Improvement: Identify opportunities for operational improvements in power cooling and facility capacity. Work with internal and external teams to enhance data center operations and eliminate inefficiencies.
- Maintenance and Reliability: Oversee the development and execution of predictive and preventive maintenance programs based on manufacturer recommendations. Ensure reliable and efficient maintenance of critical infrastructure systems.
- Cost Reduction: Implement cost-effective strategies and green initiatives to reduce operational costs while negotiating national vendor agreements where applicable.
- Cross-Functional Collaboration: Work closely with internal teams (TAC provisioning vendors etc.) and external stakeholders to install troubleshoot and maintain critical infrastructure systems.
- Operational Forecasting: Partner with Capacity Management team and utilize capacity planning and forecasting tools to proactively manage key constraints related to power cooling and white space minimizing facility inefficiencies.
- Staffing Optimization: Optimize staffing levels to reduce overtime and improve employee retention. Maintain balanced workloads across data centers by implementing appropriate staffing models.
- Facility Presentation: Ensure that all data centers in the region maintain a premier appearance that reflects Flexentials commitment to excellence.
- Performance Metrics: Drive operational excellence through predetermined metrics and toolsets. Analyze and report on the performance of regional data centers including customer satisfaction (NPS) uptime and operational effectiveness.
- Leadership and Development: Shape the future of the region by creating and implementing strategic outcome-focused initiatives. Inspire and motivate team members by leading by example optimizing talent and fostering growth and innovation.
- Change Management: Manage change effectively across the region through transparent effective and proactive communication supporting the implementation of new ideas and improvements to enhance data center operations.
- Compliance and Standards Enforcement: Develop implement and enforce policies and procedures to maintain high operational standards ensuring consistent performance and service delivery.
- Travel: A minimum of 25% travel and up to 50% to visit data centers within the region engaging with teams providing support and ensuring operational consistency.
Core Leadership Capabilities:
- Shape the Future: Set and execute a strategic direction that drives operational success and aligns with company objectives.
- Inspire Others: Lead by example and exemplify Flexentials core valuesCustomer-Centric Collaborative Competitive Caring and Committed.
- Optimize Talent: Encourage feedback foster a culture of growth and support team development at all levels.
- Foster Growth and Innovation: Utilize change management practices to implement innovative solutions that drive operational improvements.
- Drive Results: Hold teams accountable for meeting goals and taking action when progress falls short.
- Support Development: Enforce and support the development of standards policies and procedures that drive consistent performance.
- Improve NPS: Actively work on improving the transactional Net Promoter Score (NPS) across the region.
- Perform Other Duties: As required by management ensuring the regions operations are aligned with company goals and standards.
Required Qualifications:
- Education: Bachelors degree preferred or equivalent industry experience.
- Experience:
- 10 years of mission-critical data center facility management or equivalent experience.
- 10 years of experience managing data center operations with direct reports.
- 10 years managing individual contributors
- 5 years managing managers
- Technical Skills:
- Solid background and knowledge of mission-critical systems including electrical distribution systems backup generators UPS cooling systems and structured cabling systems.
- Ability to read and interpret single-line electrical diagrams.
- Working knowledge of HVAC systems and solid electrical theory and practical experience.
- Experience with Change Management: Demonstrated experience in managing change within critical infrastructure environments.
- Communication Skills: Strong interpersonal and communication skills to effectively collaborate with internal teams and customers.
- Proficiency: Strong proficiency with Microsoft Office Suite and facility management tools such as BCMS BMS and facility testing equipment.
- Customer Interaction: Experience with customer interaction in both pre-sales and post-sales environments maintaining strong customer relations.
- Attention to Detail: Strong attention to detail commitment to meeting deadlines and maintaining operational standards.
Physical Requirements:
- Ability to sit for extended periods of time
- Moderate or advanced keyboard usage
- Travel 50% of the time
Base Pay Range: Annualized salary range offered for this position is estimated to be $145000 - $160000. However the actual pay range depends on each candidates experience location and qualifications.
Not meeting every single requirement No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If youre enthusiastic about this role and believe you have the skills and abilities that would make you successful dont hesitate to apply today!
Benefits of working at Flexential:
Medical Telehealth Dental and Vision
401(k)
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
Life and AD&D
Short Term and Long-Term disability
Flex Paid Time Off (PTO)
Leave of Absence
Employee Assistance Program
Wellness Program
Rewards and Recognition Program
Benefits are subject to change at the Companys discretion.
EEO Statement: Flexential is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
Director
Employment Type
Full-Time
