Customer Service & Administration Officer
Customer Service & Administration Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Talent pool recruitment for South East NSW click here to see office locations
Administration & Clerical Grade 4 Salary from $82193.00 plus super and leave loading
About the role
The Customer & Administration Officer provides high quality administrative front-line customer services and triages customer enquiries on a wide range of agricultural natural resource management biosecurity emergency management and other management issues within the responsibilities of Local Land Services.
We are looking for an individual who can:
Provide a consistent high-quality front-line customer service including initial advice information guidance escalating and redirecting issues as required
Manage customer information to ensure confidentiality accuracy and integrity
Provide receivable services including cash receipting debt management raising rate payer tax invoices and financial reconciliations in accordance with agency standards and procedures
Provide a range of administrative services including but not limited to records management using computer systems routine correspondence and procedural improvement to support the effective operation of the local team
About You
To be successful in this role our ideal candidate will have the following:
Exceptional attention to detail
Clear and professional communication skills both written and verbal
A genuine passion for delivering outstanding customer experiences
A collaborative spirit contributing positively to a supportive team culture
Ability to think independently with the ability to manage multiple priorities in a fast-paced environment.
About Us
The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is toprotect support and developour primary industries mining sector and regions.
The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service.
We havenearly 5000 employees with almost 80 per cent of us living and working in regional NSW.
Applying for the role
Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.
For more information about the role please click here to view the role description
Additionally if you would like to hear more about this role please contact Tami Walford Business Partner Talent Advisory on
Closing Date: 11:55pm Sunday 13 July 2025
What to expect next
Once you submit your application youll receive an email confirmation. After the advertisement closes all applications will be reviewed by the hiring manager and selection panel. If shortlisted you may be invited to an interviewthis could be in person over the phone or via video. You may also be asked to complete role-related tasks such as a written assessment skills test or psychometric assessment.
Reference checks will be conducted for candidates progressing to the final stages.
The successful applicant may also be required to undergo a police check health assessment and other relevant checks as part of the recruitment process.
If you require adjustments in completing your application interviewing completing any pre- employment testing require information in an alternative format or otherwise participating in the recruitment process please let us know so we can assist.
Why work for Us
We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.
As part of our team you will be able to:
Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research career defining opportunities and get to be part of a team creating sustainable solutions that will leave a legacy.
Connect to what matters. We are all about forming deep community relationships fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
Live your way. From bringing your whole self to work through to designing flexibility that fits you and the team at Regional NSW you will be able to find the balance that works for you.
We are a young agency but with that has come a personality that is dedicated passionate proactive influential and informed. Were all about having a crack.
Additional Information
The successful applicant in this role may be required to undergo a police check health assessment and other assessments as required.
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
Diversity equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive reflecting the rich diversity of the communities we serve.
We actively encourage individuals of all backgrounds including but not limited to; gender age ethnicity race cultural heritage disability religion and sexual orientation to apply. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible welcoming and free from barriers.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
