Referral Intake Coordinator 40hr
Referral Intake Coordinator 40hr
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Salary Not Disclosed
1 Vacancy
Job Description
Status Hours:
40hr/wk
Job Summary:
This position will be responsible for the accurate collection and distribution of incoming referrals to ensure accuracy eligibility and proper authorization is obtained prior to the patient being scheduled for their service.
Essential Job Duties:
- Collects incoming referrals and orders for various units in the hospital and distributes to the schedulers or authorization teams based on the appropriate workflow.
- Verifies insurance eligibility through multiple interfaces and corrects if appropriate.
- Collaborates with the prior authorization department on obtaining proper authorizations and distributes to schedulers as appropriate.
- Promptly answers incoming calls and directs appropriately if necessary.
- Reaches out to patients to obtain proper insurance or demographic information if applicable.
- Reviews medical necessity and collaborates with various outside providers to ensure it is met prior to scheduling patient.
- Obtains initial patient information including demographic and insurance information; reviews and maintains patient data.
- Verifies patient account information through automated processes registration interfaces patient contact or payer contact researches missing or incorrect account information; appropriately updates account activity.
Education or License:
- High School Diploma or G.E.D
- Previous Patient Access Experience or Patient Billing required
- Previous Medical Office experience preferred
- Knowledge and skill in Microsoft Office documents (Word Excel Spreadsheets PowerPoint)
- Ability to answer phones and converse courteously and in a professional manner
- Interpersonal and customer service skills
- Maintains a high standard of responsibility accountability and flexibility
Availability:
Must be available to work days nights holidays and weekends depending on department staffing needs.
Contact:
- To see the full job description or to get further information call Kelly at or email at
- Cary Medical Center and Pines Health Services offer competitive benefits packages. To view the full package and other exciting opportunities click Careers & Benefits Information.
Required Experience:
IC
Employment Type
Full-Time
