Rapid Response Career Advisor
Rapid Response Career Advisor
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1 Vacancy
Job Description
Overview
Salary $45000 year Please note this position runs through August 2025.
Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forward-thinking and family-owned company where creativity is encouraged Are you goal driven Then the Rapid Response Career Advisor position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
Work collaboratively with the Rapid Response Project Coordinator and other members of the PA CareerLink team
Provide high quality customer service to dislocated workers
Outreach and communicate to dislocated workers from Crozer to connect them to PA CareerLink services
Partner closely with the Business Service Team for recruitment events and hiring coordination of dislocated workers
Work collaboratively with the Rapid Response Project Coordinator and other members of the PA CareerLink team
Provide high quality customer service to dislocated workers
Outreach and communicate to dislocated workers from Crozer to connect them to PA CareerLink services
Partner closely with the Business Service Team for recruitment events and hiring coordination of dislocated workers
Responsibilities
Offer one-on-one orientation and intake (discovery) sessions with dislocated workers to educate them on CareerLink services and how to create an account and navigate the PACL site.
Collaborate with local PA CareerLink sites to connect customers to WIOA services including Career Service On-The-Job Training the Good Jobs Challenge Unemployment Compensation and other PACL services as appropriate.
Provide referrals to dislocated workers for job postings provide mock interviews and refer to recruitment events
Support in resume upgrading and interview readiness for dislocated workers who are preparing to apply and interview with new employers
Make outreach calls to dislocated workers who have not received services yet
Document all services in CWDS report performance data to the Rapid Response Project Coordinator
Meet performance criteria established for PA CareerLink Rapid Response services
Ensure exemplary customer service is provided to employees affected by dislocation
Understand the customer flow for the PACL and refer customers appropriately to those services
Provide support for customers to understand how to opt for self service of PACL workshops recruitment events and job matching through CWDS.
Conduct outreach to customers who have visited the Transition Center in order to keep them engaged and provide opportunities for employment
Connect with Unemployment Compensation Pennie and financial literacy organizations to refer customers for additional supportive services
Run workshops that are relevant to the needs of the customers
Other opportunities as available
Qualifications
Customer service experience required
Good interpersonal skills
Knowledge of the PA Careerlink and American Job Center
Must be flexible with scheduling and workload changes
Must be able to work collaboratively with many partners
Proficient in CWDS and Microsoft Office applications including Microsoft Bookings
Must be comfortable with local travel
Bring your expertise to EDSI and live our values every day: Show Up Smile and Support!
EDSI is a progressive forward-thinking family-owned company that is B Corp Certified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
