Customer Experience Support Officer
Customer Experience Support Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the opportunity
Cessnock City Council has an exciting opportunity for a Customer Experience Support Officer to join our team and support the Customer Experience Coordinator in delivering key initiatives from Councils Customer Experience Strategy.
This position is a full-time maternity relief contract for a 12 month period with possibility of extension.
In this role you will play a vital part in shaping a positive customer journey by providing exceptional frontline service and assisting with the design implementation and improvement of customer experience programs. You will also offer professional responsive support to the Business Support and Customer Relations team.
If you have experience in delivering customer-focused services and are passionate about enhancing customer interactions wed love to hear from you.
To find out more about your next career opportunity:Position Description
Remuneration:
$73756 - $85402 per annum plus superannuation
*Please note these rates of pay will increase by 3% from 5 July 2025*
The Benefits
- Full-time 35 hours per week.
- Flexible work arrangement options including hybrid work arrangements option of nine-day fortnight or monthly RDO
- 12.5% superannuation
- Salary packaging option of novated leasing available for permanent staff
- Generous leave entitlements including Long Service Leave after 5 years
- Paid Parental Leave
- Ongoing training and development opportunities including access to Councils Study Assistance program
- Generous corporate fitness program for you and your immediate family members
- Weekly Health and Wellbeing programs held on site
- Free flu vaccination program
- Free parking on-site
- Beautiful location in the picturesque Hunter Valley!
About You
The ideal candidate will have a Certificate III in Customer Service Business Administration or a related discipline along with experience working in a high-volume frontline customer service or administrative support environment. They will demonstrate highly developed interpersonal and communication skills with the ability to engage effectively and professionally with a diverse range of customers and stakeholders.
Whats Next
We encourage you to apply by completing the application form below and uploading a copy of your resume.
Your candidate suitability is determined by your responses to the selection criteria questions for more information on how to address the selection criteria please visit ourHow to applypage.
Pre-Employment Screening
Please note prior to an offer of employment being made recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks such as references employment history checks working with children checks or a criminal record check.
About Us
At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community providing opportunities to both inspire growth and sustainability in our diverse region. Were committed to building a passionate and inclusive workforce.
We are committed to the value of respect and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders Aboriginal and Torres Strait Islander peoples people from culturally diverse backgrounds the LGBTQIA community veterans and people with disabilities.
We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is tosupport veterans finding suitable sustainable and meaningful employment.
There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contactfor a confidential discussion.
Applications Close: Thursday 3rd July 2025 at 11.30pm
Who to Contact: Melissa Iwanica Customer Experience Coordinator on (02)
You must have the right to live and work in Australia to apply for this position.
Guided by staff values of integrity respect teamwork accountability and excellence Cessnock City Council is indeed an attractive thriving Council and employer of choice.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
