Product Owner

LIFE AT CLAYS

Welcome to Clays the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe fun and accessible for everyone. As we expand locally and globally were excited to share our love for British charm and competitive gaming with the world. Whether youre after a thrilling day with friends or a lively evening with colleagues Clays is the perfect spot for adrenaline-pumping fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If youre seeking a workplace that values integrity fun and teamwork Clays might just be the place for you!

Weve been named one of the UKs Best Workplaces for 2025 by Great Place To Work UK! Thats right were all about creating an awesome place to work with plenty of fun growth and top-notch vibes.

CLAYS TECHNOLOGY

Clays is a tech and data led company. Working with nine technology partners to build our game and hardware along with our own inhouse team we hold patents and other IP across 39 countries globally and over the past couple of years have developed more internal tools and taken key parts of our tech stack in house including our website and dynamic pricing model along with tools our partners use to support the operations teams. Clays also generates large quantities of data from both the gameplay and all touchpoints with our customers that we store and is used for business analytics operational forecasting tools and marketing automation tools.

CLAYS VALUES

At Clays our venues are for everyone and so is our workplace. We believe that to serve our diverse audience we must first celebrate and nurture diversity within our team. Thats why were dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So if youre passionate about making a positive impact wed love to hear from you!

And of course were looking for someone who embodies our Clays values. Thats why weve framed them as key questions that guide everything we do:

SAFE - Is it safe For our team our guests the business and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience We bring fun thrill wonder and joy aiming to surprise delight and exceed expectations.

LASTING - Is it lasting We strive to make a positive sustainable impact on our world our team our guests and our industry. We aim to create strong impressions and lasting memories constantly evolving to offer something new.

SUMMARY OF POSITION

Whats the Gig you ask

As the Product Owner for Clays you will act as a vital conduit between the business our customers our internal tech team and external technology partners.

Your role will focus on driving the successful delivery of our technology roadmap ensuring alignment between business goals and digital initiatives. You will work collaboratively across departments to prioritise and develop innovative ideas that enhance the guest experience and maximise revenue generation. This role will take a strategic mindset with a hands-on approach capable of translating business needs into actionable product features.

You will be comfortable managing multiple workstreams and work at ease with stakeholders tech partners and creative teams to ensure alignment and momentum. You will bring enthusiasm curiosity and a solutions-focused attitude that inspires those around you.

With a strong understanding of both customer needs and technical capabilities you will champion product improvements that support Clays growth and elevate our brand in a competitive hospitality landscape. As someone who is team-oriented and growth-minded you can be excited about being part of a developing team where your input will have visible impact.

If you are a dynamic and driven individual who thrives in a fast-paced evolving environment and are passionate about innovation and guest experience this could be the role for you.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

• Product Vision & Strategy Development
  Collaborate with stakeholders to define and communicate a clear product vision and strategy that aligns with our business objectives and enhances the guest experience.

• Backlog Management & Prioritisation
  Develop and maintain a transparent product backlog prioritizing features and improvements based on business value customer feedback and technical feasibility.

• Stakeholder Engagement & Communication
  Act as the primary point of contact between business stakeholders the tech team and external partners ensuring clear communication and alignment on product goals and progress.

• Customer-Centric Focus
  Gather and analyze customer feedback and market trends to inform product decisions ensuring the product meets user needs and expectations.

• Performance Monitoring & Continuous Improvement
  Define and track key performance indicators to assess product success and identify areas for improvement driving continuous enhancement of the guest experience.

• Cross-Functional Collaboration
  Work closely with design marketing and operations teams to ensure cohesive product development and successful feature launches. Comfortable translating non-technical needs into clearly scoped technical requirements

• Risk Management & Problem Resolution
  Identify potential risks and obstacles in the product development process proactively addressing issues to maintain project timelines and quality standards.

• Quality Assurance Involvement
  Take an active role in product testing where neededhelping to define acceptance criteria perform exploratory testing and validate new features against business and user requirements. Youll be expected to contribute to ensuring a high-quality release and smooth user experience.

• UI & UX Prototyping
  Clays has a strong external UX & UI partner to provide guidelines and tweak the final product however a basic understanding of wireframe would be desirable

SKILLS DESIRED QUALIFICATIONS & ATTRIBUTES

• Proven experience owning and delivering a product roadmap aligned to business goals
• Experience driving product strategy that balances guest experience operational efficiency and revenue generation
• Expertise in managing complex product backlogs with multiple stakeholder inputs
• Experience conducting or leveraging user research testing and analytics to guide decisions
• Commercial awareness to assess the revenue and operational implications of product changes
• Confident communicator who can influence decisions and manage expectations
• Experienced in balancing competing priorities while keeping teams aligned and motivated
• Ability to work effectively with development teams; understands system architecture APIs integrations and data flows
• Experience using tools like YouTrack Metabase & Balsamiq
• Adept at Familiarity with hospitality tech platforms (POS booking systems CRM) is a strong plus
• Comfortable working with data sets and dashboards to assess product performance
• Ability to set and track KPIs identify trends and pivot direction based on insights
• Capable of fostering a culture of collaboration accountability and innovation
• Experience contributing to the development of product processes and best practices
• Strong ability to collaborate across departments and teams
• Always looking for opportunities to improve your knowledge and abilities
• Passionate about hospitality and creating amazing experiences
• Honest with strong moral principles
• Take initiative can solve problems calmly and work well under pressure

WHAT YOULL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our great benefits include:

• Competitive Salary: A base salary of 70000 plus a performance-related bonus.
• Holiday: 32 working days holiday pro rata each year including bank holidays with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you your friends and family.
• Health Care Cash Plan: Up to 995 for reclaimable appointments & treatments and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy our online learning platform and seize opportunities for growth within our expanding business. Plus earn globally recognized qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity adoption paternity and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.

Plus were certified as a Great Place to Work reflecting our commitment to creating an outstanding work environment!

You will be based at Clays support office in Moorgate with flexibility to work from home as part of a hybrid working model.