Operations Supervisor - Service & Install
Operations Supervisor - Service & Install
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Job Description
The Operations Supervisor plays a key role in servicing our customers in the Builder Channel. The position is responsible for managing all aspects of the daily operations including operational process adherence field team metrics sub-contractor base performance metrics and customer satisfaction.
Responsibilities
- Ensure compliance with safety rules regulations procedures and good housekeeping practices for the entire facility and company leased vehicles
- Coach mentor and develop team
- Communicate goals to each Spoke Employee monitor performance and provide coaching.
- Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date logged and stored properly
- Focus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staff
- Ensure accurate and timely invoicing to customers of all materials for full kitchens and service completed daily
- Ensure regular field audits are performed checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelines
- Manage purchase and supply of all non-cabinet related stock items sourced from outside vendors
- Audit delivery of our product on a regular basis and hold delivery agents accountable through chargeback process
- Coordination of any expedited deliveries to complete installs or services
- Ensure accuracy of all parts being pulled for next day service and audit regularly
Organizational Relationship:
The Supervisor Operations reports to the Sr. Manager Operations & Install
Qualifications :
- High School Diploma Required
- Higher education preferred
- Competent with Microsoft Office applications including Excel Microsoft Word Power Point and Outlook
- Experience using AS400 Kronos and Sales Force preferred
- A minimum of 5 years related employment experience preferably in the building industry
- Experience leading a fast-paced team environment and handle multiple priorities
- Ability to define problems collect data establish facts and draw conclusions
- Ability to handle stressful situations but remain calm
- Ability to interact and communicate with customers both internal and external
- Ability to manage and motivate operations staff
Additional Information :
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
