Patient Experience Coordinator
Patient Experience Coordinator
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Job Description
Who We Are:
What sets Central Carolina Hospital apart from the rest Simply put its our people.
Sanford and Lee County provide exceptional quality of life with low cost of living and the conveniences of small-town life plus quick and easy access to Raleigh Durham and the Research Triangle region.
Position Summary:
The Patient Experience Coordinator is a key driver in enhancing patient and family experience across CentralCarolina Hospital. This role is responsible for driving strategic initiatives collaborating with hospital leadershipto develop and implement action plans performing front-facing customer interactions and providing expertcoaching and mentorship to staff on best practices for patient-centered care. The coordinator leverages data analytics to gain insights into patient needs and preferences informing the development of targetedimprovement strategies.
EEOC Statement:
Central Carolina Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.
Minimum Education
Required: High school diploma or equivalent.
Preferred: Associate degree or bachelors degree in health care administration Hospitality Business
Administration or related field preferred.
Experience: 3 Years experience of customer service in a health care setting is preferred with a demonstrated
ability to coordinate initiatives aimed at enhancing the patient journey.
Technical Skills: Strong understanding of patient-centered care principles & best practices. Excellent
communication interpersonal and presentation skills. Proficiency in data analysis and reporting. Ability to
collaborate effectively with diverse stakeholders. Computer skills including but not limited to MS Office
Teams Power BI Excel PowerPoint. Strong analytical skills. Must be able to lead measurable actions
License: No medical licenses are required for this position but preference will be given to candidates with
acute care hospital related licensure (e.g. CNA LPN RN).
BLS required within 30 days of hire.
Required Experience:
IC
Employment Type
Full-Time
