Patient Coordinator, Behavioral Health
Patient Coordinator, Behavioral Health
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1 Vacancy
Job Description
Job Type: PRN
Your experience matters!
At Woodland Springs we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here youre not just valued as an employee but as a person.
As a PRN Patient Coordinator joining our team youre embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.
How youll contribute:
The Patient Coordinator supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans goals and objectives in collaboration with leaders administration staff and physicians.
May prepare reports maintain filing systems enter data and maintain databases compose and send correspondence and perform other clerical functions.
Communicate and correspond with patients families visitor providers and staff.
Collaborate with stakeholders across the organization to work towards an appropriate resolution.
Use a hands-on consultative approach that balances the organizations patient experience goals with the unit/departments operational realities limitations and workflows.
Provide professional and empathetic attention to patients and families document investigate and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes keeping patients and families informed along the way.
Project a positive and helpful demeanor while advocating on behalf of the patient.
Responsible for maintaining patient and family confidence by keeping information confidential.
This position requires a self-directed individual with the ability to exercise independent judgement critical thinking and problem-solving skills.
Exceptional communicator who maintains a professional calm and empathetic demeanor while constructively addressing concerns from internal and external customers.
Completes rounds on patients in Acute Care Units to communicate with patients caregivers and families regarding stay.
Complete post-discharge callbacks to follow-up with patients families and caregivers regarding care received during stay.
Completes follow-up and notifies appropriate departmental and administrative personnel including completing a Root Cause Analysis for any issues or perceived deficiencies that patients caregivers or families express issue or concern with.
Qualifications and requirements:
Minimum Education: High school diploma or equivalent required. Associates degree in a healthcare related field preferred.
Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Certifications: AHA Basic Life Support (BLS)
About us
Woodland Springs is located inConroe TX and is part ofLifepoint Health a diversified healthcare delivery network committed to making communities healthier with acute care rehabilitation and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters.
EEOC Statement
Woodland Springsis an Equal Opportunity Employer.Woodland Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Required Experience:
IC
Employment Type
Part-Time
