Service Director
Service Director
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Job Description
Location: UK - London Job-ID: 212708 Contract type: Standard Business Unit: Customer Success & Service Delivery
Life on the team
Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team including Group Managed Services (GMS) Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.
Youll be Computacenters leading services presence for all services delivered and associated growth opportunities managing customer engagement at a senior level in line with your Account Plan.
As the Service Lead you will interface with GMS PS GTS Sales etc to ensure that all Contractual and Professional Services both in life and new opportunities are delivered consistently and to the required level of quality as per the contracted delivery and commercial outcomes.
Youll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.
What youll do
- Leadership & Management: Provide leadership and management of the virtual customer team ensuring Services Sales and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan.
- Stakeholder Relationships: Cultivate and own key stakeholder relationships with customers focusing on services delivered and identifying growth opportunities.
- Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges converting them into opportunities for Computacenter.
- Collaboration: Work closely with Sales and Delivery teams to manage relationships opportunities and in-life management of change embracing a One Team approach.
- Customer Experience: Own the Services Transformation plan focusing on the in life transformation of service contract commercial and technical outcomes. Develop customer experience strategies to enhance user satisfaction.
- Contract & Commercial Management: Ensure contractual obligations are met manage commercial performance and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.
- Professional Services: Involve in pre-sales to ensure project success oversee project delivery and adhere to governance processes.
- Innovation & Development: Stay updated with industry developments new technologies and Computacenter solutions. Promote diversity and inclusion within the team.
What youll need
- Proven experience in a similar leadership role within the IT services industry.
- Strong understanding of customer strategy industry trends and business objectives.
- Excellent communication and relationship-building skills.
- Ability to drive strategic growth and manage complex service portfolios.
- Collaborative mindset with a focus on team success and customer satisfaction.
- Active interest in personal and team development.
Additional information
Country: UK
Location: London
Hours: 37.5
Role Type: Permanent
About us
With over 20000 employees across the globe we work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and helping our customers to source transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations driving digital transformation enabling people and their business.
Required Experience:
Director
Employment Type
Full Time
