Associate General Manager - CitySpire

Founded in 2018 Studio by Tishman Speyer offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly energizing and beautifully designed spaces include flex desks spacious private offices shared lounges and common areas premium amenities a variety of meetings rooms plenty of phone booths and more. Our members love the flexibility they find with Studio backed by Tishman Speyers 40 years of expertise.

Tishman Speyer is a leading owner developer operator and fund manager of first-class real estate around the world. We are active across the United States Europe Latin America and Asia building and managing premier office residential and retail space for industry-leading companies. The firm has a portfolio of over 184 million square feet with a total value of approximately US $97 billion. Tishman Speyer places a strong emphasis on innovation in the real estate space and is a leader in pioneering and investing in real estate technology. In addition to Studio our coworking and flexible workspace business we also offer ZO. our global amenities platform providing on-site and virtual services like premium food options fitness and education classes childcare services beauty services and more.

Summary of the Position:

Tishman Speyer is looking for a Coworking Associate Manager to join the Studio team in New York.

Our Studio team is central to the member experience. Beyond just a beautiful workspace our top priority is to create a hospitable welcoming and fun environment that gets our members excited to come to work each day. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.

As a General Manager of coworking in New York City youll be responsible for managing and overseeing a Studio location including maintaining operational excellence of the space managing the P&L leading sales overseeing the member experience and managing a team.

As the leader of the space youll oversee all strategic and day-to-day tasks to ensure operational success and help make the members experience the best that it can be. Youll lead the team to build an engaged and connected community at your location. Your focus on hospitality and events will create personal connections with your members. Your focus on sales will keep our space occupied and buzzing with an active community. And your ownership of finance and operations will ensure we maintain a space that meets our high standards of excellence.

Your key responsibilities:

Team Management

• Manage a team of 1-3 at your location

• Oversee performance management and help your team grow and develop

• Motivate team and hold them accountable for responsibilities and goals across all key areas of the business (sales operations finance member experience hospitality and more)

Sales & Business Development

• Own full sales cycle of your location in partnership with Studio Sales and Tishman Speyer leasing teams in order to meet and maintain buildings target occupancy

• Includes touring pitching negotiating and contract execution

• Generate new sales pipeline and own current member retention

• Exceed outbound directives in collaboration with Studio Sales team

• Create campaigns to lease-up space as needed

• Achieve high member retention rates including setting renewal meetings and negotiating renewal terms

• Coach and mentor direct reports including training development and ongoing support

Operations

• Manage day-to-day community operations to exceed member expectations and uphold high quality and standards of our Studio space

• Supervise move-ins and move-outs for quality experience

• Ensure education and enforcement of Studios policies and procedures for all members

• Oversee relationships with third-party partners (building facilities F&B etc.) to ensure efficient and effective operations while trying to minimize costs without compromising quality

• Solve member-related issues and conduct feedback analyses to address opportunity areas

• Oversee space operations including daily walkthroughs and inventory management

Hospitality & Events

• Provide proactive warm service that goes above and beyond to keep members happy

• Oversee development of community initiatives and event strategy designed to create connections between members (i.e. member intros networking engaging & fun events)

• Develop innovative ways to surprise and delight members to create a unique experience

• Meet regularly with senior member stakeholders to discuss objectives and gather feedback

• Oversee event budget to ensure it is maximized by increasing partnerships to decrease spend

Finance

• Own the monthly profit and loss statement. Oversee all budget lines to ensure the business is operating as projected track all expenses and discuss monthly P&L with business leaders

• Review accounts payable invoices and identify trends and ways to reduce costs

• Consistently analyze spend to determine ways to cut costs while still maintaining standards

• Conduct monthly bill run ensuring accurate invoices produced and distributed on time

• Oversee all accounts receivable and ensure member invoices are paid each month

About you:

Qualifications:

• College graduate with four-year degree

• 2-5 years of management experience in coworking hospitality sales or operations experience required

• Financial literacy and experience managing a team preferred

• Due to the nature of the role this position requires onsite presence

Critical Competencies for Success:

• Excellent interpersonal verbal and written communication skills

• Strong organizational skills; Excited to wear many hats and handle several projects at once

• Passion for working with people creating amazing experiences and leading with hospitality

• Takes initiative and is a proactive contributor always focused on continuous improvement

• Attention to the small details ensuring quality and standards are never compromised

• Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

• You aim to surpass expectations not just get the job done but go above and beyond

• You are a pioneer that thinks out of the box to foster creativity and innovation and are not afraid to take risks

• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance your team and the community

• You will roll up your sleeves because no task is too big or too small you are team player and willing to help with any task

• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

• You find a way to make the member happy in each interaction so they walk away with a smile

• You make great effort to build relationships with the entire Studio community including members fellow ambassadors partners vendors and building management

The base compensation range for this role is $80000 to $95000 This role is also eligible for a discretionary annual bonus as well as access to our comprehensive medical dental and vision insurance life and disability insurance 401(k) plan (with matching contributions) wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including but not limited to relevant experience skill sets and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyers New York team as weve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race color age sex sexual orientation gender identity gender expression marital status military or veteran status national origin disability religion or any other characteristics protected by law.

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race color religion sex national origin sexual orientation gender identity or expression disability protected veteran status or military status or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities women persons with disabilities and protected veterans.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to