Benefits Programs Specialist
Benefits Programs Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Who We Are:
The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.
ESD Leadership recognizes that the divisions biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.
This position is located in the Burlington district office which is known for teamwork strong community partnerships and office comradery.
The Role:
The Benefit Programs Specialists (BPS) primary role is to determine eligibility of those who have applied for benefits. The BPS is also responsible for providing timely and accurate benefits to those who meet the criteria. ESD is looking for someone to join this team who:
can demonstrate empathy concern and respect for all customers
is a critical thinker who can apply program rules to complex and dynamic situations
thrives in a busy work environment
is effective in assisting customers over the phone and in-person (if this is a district position)
has experience working with individuals who may be distraught and emotional
enjoys working on a team
is open to learning new technology
What we offer
We may offer flex scheduling or alternative work schedules based upon policy
11 paid holidays plus sick and vacation time
Excellent health dental and vision insurance for employees and their families.
Retirement plans including a pension
Parental leave for all new parents including adoptions
Working with a staff who is dedicated to supporting children and families including your own.
Who May Apply
This position Benefits Programs Specialist (Job Requisition #52898) is open to all State employees and external applicants.
If you would like more information about this position please contact
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02 Hiring Standards Vermont and/or national criminal record checks as well as DMV and adult and child abuse registry checks as appropriate to the position under recruitment will be conducted on candidates with the exception of those who are current classified state employees seeking transfer promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are primarily performed in an office setting but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state angry frustrated unable to communicate and/or discouraged.
Minimum Qualifications
Three (3) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
OR
Bachelors degree in a human service or financial field.
OR
One (1) year or more of experience as a Benefits Programs Specialist Trainee.
Total Compensation
As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full Time
