Assistant Manager, Business Operations - The Ritz - Carlton Leadership Center
Assistant Manager, Business Operations - The Ritz - Carlton Leadership Center
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$ 48500 - 85700
1 Vacancy
Job Description
- Managingallrevenueandpaymentoperations
- Managingallclientandoperatingexpenseoperations
- ServingastheleadforMBSandfinancedepartmentinteractionsprojectsandbusinessoperations requirements
- Serving as the primary owner for operations support including special project support Salesforce hygiene on-boarding coordination for new hires into RCLC technology inventory client and employee relations as well as vendor relations.
- Serving as the lead catcher for all inbound sales leads and supporting lead communication Owningallassociatedbusinessoperationsreportingandprojectsupport
Managesallrevenueandpaymentrelatedoperations:
- Ownsallclientinvoicingforallservicelinesandensuresthattheyareerrorfreeand timely
- Ownsallrelatedcommunicationstoclientstoensurethatpaymentsaremadeaccordingtocontracttermsandensures compliance
- Ownsallinvoicingreportingpaymentsandoperationalsupport
- Ownsallreconciliationofpayments
- Ensuresallrevenuerelatedactivityisaccurateandtimelyinsalesforce
Managesallclientexpensesandoperatingexpenses operations
- .
- Ownsallassociatedreconciliationforclientexpensepaymentsandupdatessalesforcewithaccuratedata
- Ownsallcommunicationwithclientsregardingexpensepaymentsandprocessing
- ReviewstheOperatingExpensereport(P&L)eachmonthensurescompliancewithbudgetidentifiesdiscrepanciesandreviewswiththeVP and Director of Marketing & Operations
ServesastheleadforallMBSandfinancedepartmentinteractionsprojectandbusinessoperations requirements
- MaintainsacalendarofmeetingsdeadlinesandprocessrequirementsforMBSandfinancedepartmentinteractionswithTheLeadershipCenter
- OwnstheprocessandsubmissionofthemonthlyforecasttofinanceafterreviewingwiththeVP
- Ownsallmonthlyquarterlyandannualreconciliationofrevenueandoperatingexpenses
- Ownsreconciliationoflockboxandlockbox operations
Providesprojectsupportforbusinessoperations
- Supports phone line coverage for TRCLC
- Designs and owns processes related to the team including SOPs procedures products and services customers and vendors and assists in the process improvement implementation of these processes across the team.
- Serves as operational lead for new hire onboarding including sourcing new hire orientation opportunities across Ritz-Carlton purchasing of IT equipment and coordinating with the hiring manager on any new hire employee relations special projects.
- Leads Salesforce hygiene on behalf of TRCLC including auditing and maintaining standards
- Researchesanyrequiredareasinbusinessoperationsespeciallyescalationsor discrepancies
- Supportsandleadsallprojectswithinthebusiness operations
- Owns initial client outreach on behalf of the account manager
Serves as lead catcher for all inbound sales leads and supporting communication
- Owns communication with client on behalf of the account manager and schedules initial introduction call
- Documents all client communication in Salesforce
- Creates all course contracts and invoices on behalf of the account managers
- Aminimumof4yearsofrelatedworkexperience;includingaccountingP&Lmanagementandlegal experience
- Financialoperationsexperience;excellenttimemanagementandorganizationalskills
- Highlyaccountabletodeliverresultswithminimal supervisions
- Bachelorsdegreerequired
The salary range for this position is $48500 to $85700 addition to the annual salary the position will be eligible to receive an annual bonus.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 35 days after the date of this posting June 25 2025
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
