Operations Manager - Succession Planning
Operations Manager - Succession Planning
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1 Vacancy
Job Description
We are seeking a strategically minded and operationally focused Operations Manager to join our enterprise-wide Succession Planning team. This key role will lead infrastructure technology and enablement strategiesleveraging data analysis and AIto enhance our talent pipeline and ensure leadership continuity across the organization.
Key Responsibilities
Operations Excellence & Infrastructure Management
Implement and maintain robust tracking systems to ensure organizational rigor across all succession planning activities
Drive operational excellence through systematic maintenance of succession planning infrastructure ensuring meticulous organization of data resources and processes across Microsoft Teams SharePoint and other digital platforms
Design and implement efficient tracking systems for succession metrics audit requirements and program effectiveness measurement
Establish standardized processes and AI-enabled workflows to ensure consistency and scalability of succession planning initiatives
Technology Enhancement & AI Integration
Partner with PISA (People Insights & Analytics) GPPSD (Global People Processes & Solutions Delivery) and DT (Digital Technology) to deliver strategic technology and data innovations that elevate succession planning outcomes
Lead the design and development of dashboards and data tools and manage integrations with platforms such as Workday ServiceNow and other HR technologies
Champion the use of predictive analytics AI-powered insights and visualization tools to surface leadership trends risks and readiness gaps
Drive the enablement and adoption of AI across succession planning processesidentifying opportunities to apply AI and automation to talent identification capability forecasting and scenario modeling
Lead and support AI-driven pilots and scalable innovations ensuring our succession strategy remains forward-looking tech-enabled and future-ready
Serve as a thought partner in shaping the long-term AI strategy for succession planning enabling smarter faster and more informed leadership decisions globally
Strategic Planning & Stakeholder Management
Orchestrate proactive planning and predictable execution through cross-functional stakeholder engagement
Establish and maintain structured cadences for succession planning reviews and updates
Manage performance tracking and audit requirements to ensure compliance and effectiveness
Oversee vendor relationships and deliverables ensuring alignment with organizational objectives
Facilitate executive-level succession planning discussions and presentations
HR Business Partner Enablement
Develop and deploy comprehensive toolkits frameworks and resources for HRBPs to drive succession planning across the organization
Design and deliver enablement initiatives to build HRBP competencies in succession planning
Establish centers of excellence and best practice sharing forums
Communications & Change Management
Manage operational aspects of succession planning communications and marketing strategy
Develop and maintain HRBP toolkits manager resources and enablement materials
Create compelling narratives and materials to drive engagement and adoption
Lead change management efforts to embed succession planning into organizational culture
Financial & Vendor Management
Oversee procurement processes related to succession planning tools and services
Manage vendor payment tracking budget monitoring and contract administration
Conduct cost-benefit analyses for succession planning investments
Ensure financial compliance and optimize resource allocation
Qualifications :
To be successful in this role you have:
Bachelors degree in Business Administration Human Resources or related field; Masters degree preferred
5-7 years of experience in HR operations talent management or related field
Proven track record of managing complex cross-functional projects
Experience with succession planning or talent development programs highly preferred
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Advanced proficiency in HRIS systems particularly Workday
Experience with ServiceNow or similar IT service management platforms
Strong data analysis and visualization capabilities using tools like Tableau Power BI or similar
Proficiency in Microsoft Office Suite especially Excel Teams and SharePoint
Solid understanding of predictive analytics HR metrics and data-informed decision-making
Experienced in leveraging AI-enabled tools and platforms to enhance insights automation and planning within succession and talent processes
Ability to identify opportunities for AI integration and collaborate with technical teams to pilot and scale AI-driven solutions in support of future-focused succession strategies
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Forecasting
- Facilities Management
- SAP
- Supply Chain Experience
- Business Management
- Analysis Skills
- Microsoft Powerpoint
- SAP APO
- Production Planning
- Project Management
- Strategic Planning
- ERP Systems
