AVP - Transformation
AVP - Transformation
Posted on :
27-06-2025
Employer Active
1 Vacancy
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Job Description
Career Opportunities
Position
Assistant Vice President Transformation Risk & Compliance
No. of Positions
1
Department
Operations
Function
Customer & Retention
Reporting to
VP Operations (Renewals)
Band
3
Location
Gurgaon HO
Last date of submission
KEY RESPONSIBILITIES
- Renewal Premium Collection for Persistency improvement through payment.
- Developing & deploying strategy for persistency & renewal premium collection
- Developing & deploying technology for enhance of persistency & renewal premium
- Analyzing the data to interpret meaningful conclusions to helpsuggest the next course of action;
- Creation and deployment of need based customer/distribution communication
- Liaison with Finance/Ops/Compliance to seek/provide necessary support;
- Ensure necessary trainings to the teams to drive the process
- Ensure adherence to documented processes procedures and controls
- Timely processes walk through to be conducted to establish process gaps if any and take necessary steps
- Assessment of Risk & Mitigation plan.
- Audit and compliance management for the function
- Developing & deploying strategy to increase NEFT penetration & launch of market relevant payment paltforms.
- Deploying need based customer/distribution communication;
- Availability of online options to customer for NEFT registration;
- Ensuring compliance to the applicable regulation;
- Ensuring regular review and governance mechanism with key stakeholders.
Measure of Success:
Driving Renewal Transformation
Key owner of all end to end projects including Applications like Ingenium MMMA CCMS Dolphin M-Pro
Manage Prioritization
Key competencies/skills required
- Result-oriented
- Ability to handle pressure and meet deadline
- Attention to detail & Process Oriented
- Good command on Excel/PPT
- Ability to analyze complex data
- Good interpersonal skills and ability to work in cross functional environment
DESIRED QUALIFICATIONS & EXPERIENCE
- Should be a graduate preferably with a professional qualification.
- Must have a minimum of 15 years of overall experience. Relevant experience of handling digital projects handling
- Knowledge of Life Insurance products are preferred.
FOR LATERAL MOVEMENT
- Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
- Candidates who have a performance rating of G3V3 & have completed 18 months in the current role
KNOWLEDGE / SKILLS / ABILITIES
- Experience of working in operations and customer service preferably in Banking Telecom or Financial service companies
- Strong understanding of financial services ecosystem and payments is must
- Customer centricity & Servicing attitude
- Exposure to quality tools and processes
- Good communication skills & Strong Customer Focus
Career Opportunities
Position
Assistant Vice President Transformation Risk & Compliance
No. of Positions
1
Department
Operations
Function
Customer & Retention
Reporting to
VP Operations (Renewals)
Band
3
Location
Gurgaon HO
Last date of submission
KEY RESPONSIBILITIES
- Renewal Premium Collection for Persistency improvement through payment.
- Developing & deploying strategy for persistency & renewal premium collection
- Developing & deploying technology for enhance of persistency & renewal premium
- Analyzing the data to interpret meaningful conclusions to helpsuggest the next course of action;
- Creation and deployment of need based customer/distribution communication
- Liaison with Finance/Ops/Compliance to seek/provide necessary support;
- Ensure necessary trainings to the teams to drive the process
- Ensure adherence to documented processes procedures and controls
- Timely processes walk through to be conducted to establish process gaps if any and take necessary steps
- Assessment of Risk & Mitigation plan.
- Audit and compliance management for the function
- Developing & deploying strategy to increase NEFT penetration & launch of market relevant payment paltforms.
- Deploying need based customer/distribution communication;
- Availability of online options to customer for NEFT registration;
- Ensuring compliance to the applicable regulation;
- Ensuring regular review and governance mechanism with key stakeholders.
Measure of Success:
Driving Renewal Transformation
Key owner of all end to end projects including Applications like Ingenium MMMA CCMS Dolphin M-Pro
Manage Prioritization
Key competencies/skills required
- Result-oriented
- Ability to handle pressure and meet deadline
- Attention to detail & Process Oriented
- Good command on Excel/PPT
- Ability to analyze complex data
- Good interpersonal skills and ability to work in cross functional environment
DESIRED QUALIFICATIONS & EXPERIENCE
- Should be a graduate preferably with a professional qualification.
- Must have a minimum of 15 years of overall experience. Relevant experience of handling digital projects handling
- Knowledge of Life Insurance products are preferred.
FOR LATERAL MOVEMENT
- Candidates who have a performance rating of G2V2 & have completed 12 months in the current role
- Candidates who have a performance rating of G3V3 & have completed 18 months in the current role
KNOWLEDGE / SKILLS / ABILITIES
- Experience of working in operations and customer service preferably in Banking Telecom or Financial service companies
- Strong understanding of financial services ecosystem and payments is must
- Customer centricity & Servicing attitude
- Exposure to quality tools and processes
- Good communication skills & Strong Customer Focus
Required Experience:
Exec
Employment Type
Full Time
Key Skills
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